Responsible for recruiting qualified applicants for admission to the school in accordance with state and federal accreditation and company policies and regulations, consistent with the highest ethical standards. Accurately and completely explain educational programs, expected outcomes, students services, and financial consideration to students, parents, and educators.Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals.Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact that may be interested in programs offered.Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goals.Assist other personnel and departments with data collection and problem solving.Participate in appropriate recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, career days, etc.

Responsible for handling customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution, in a fast-paced call center environment. Troubleshooting effectively and then resolving and/or following up on customer issues, ensuring customers needs are addressed promptly, and communicating with the management team effectively. Ensuring an extraordinary customer experience by delivering AT&T’s “Our Retail Promise." Handling business transactions in connection with activation of new customer accounts as well as up-selling and cross-selling additional services, including TV, Internet, & Home Phone. Selling all products and services offered by the company. Answering high volume inbound calls and assisting customers with their concerns as well as performing quick hit sales transactions. Working in a team environment to meet and exceed assigned daily, weekly and monthly sales goals and quotas. Offer alternative solutions where appropriate with the objective of retaining customer's business. Communicating with customers using web-based tools and demonstrating proficiency in typing and grammar. Assisted in training new employees, call monitoring & call coaching.

Account Management Outbound Sales/Inbound Sales Customer Service and Sales Support Responsibilities: Managing day-to-day activity and development of 15-20 Inside Sales Representatives within a complex call center environment, with a focus on Outbound Sales and Inbound customer service/sales. Ensuring call quality from start to finish and proactively seeking ways to improve the internal processes and sales results. As a Sales and Performance Supervisor, I conduct regular one on one and group coaching with Inside Sales Representatives to complete performance reviews and to ensure maximum quality and revenue production. As a sales trainer and team lead/coach I am responsible for:Developing and enhancing customer relationships by establishing, promoting, and maintaining excellent customer service with sales support with our agents.Manage, develop, and implement sales strategies and techniques for increasing sales.Evaluate sales performance and give timely, consistent feedback and training as appropriate, based on observations of Sales Associate performance and behavior and the review of sales performance statistics and compliance. Provide proactive leadership to the sales team to achieve maximum sales results in a method consistent with Procera's vision and values Conduct and develop initial and ongoing sales training to motivate and share successful selling techniques and skills, along with policy and procedures for day to day sales operations.Agent Responsibilities:Maintaining and establishing customer rapport, building trust, setting proper expectations and product education.Evaluating customer needs and wants, providing outstanding customer service.Providing customers with an understanding of the importance of supplementation and proper nutrition in order to achieve optimal brain and body health, as well as answering general health questions. Maintaining monthly sales quotas through relationship sales.

-Prepare students to function effectively in many of the administrative and clerical positions in the healthcare industry.Providing important background information on:Medical assistingInterpersonal skillsMedical ethics and lawMedical terminologyBasics of insurance billing and codingTelephone techniquesScheduling appointmentsMedical records managementManagement of practice finances. Providing students with a well-rounded introduction to medical administration so that they can gain the necessary skills required to obtain an administrative medical assistant position. This program meets the necessary requirements of a leading national certification examination.

Handling routine inquiries from inmates and staff. ◆ Providing assistance and answering questions regarding the general nature of correctional programs. ◆ Screen phone calls or personal contact with staff/inmates. ◆ Maintain subject matter records and files with logs to maintain status of actions of movement within the institution. ◆ Responsible for the preparation of all inmate release and or transfer documents. ◆ Processing incoming and outgoing materials such as correspondence, reports and memoranda's. ◆ Editing and composing letters, reports, transcribing notes and reviewing correspondence. ◆ Maintaining all accurate inmate files, input all necessary changes in sentence computations, convictions, sanctions etc. ◆ Scheduling and maintaining appointments, coordinating meetings and conferences, making travel arrangements and performing time and attendance functions.

Patient Communication/Relations: responsible for patient intakes, scheduling appointments, processing patients through check in and check out procedures, answering phones.Medical Transcription: transcribing all medical reports and notes dictated by physician including: work notes, letter of medical necessity, narrative reports, lawyers letters etc. Records Management: preparing medical records requests for Social Security Disability, lawyers requests, subpoena's etc.

Patient Relations ◆ Answering Phones/Call Center/Triage Messages/Calls ◆ Chart Review ◆ Calling Labs for Blood work ◆ Hospital Records/Radiology/Labs/Pathology Reports etc. ◆ Scanning of all Medical Records/ Referrals/ Pathology ◆ Faxing Prescription Refills ◆ Processing Medical Records Requests ◆ Disability/Workman's Compensation Claims ◆ Pathology Accessioning

Administrative Duties to CEO/ Vice PresidentAnswering High Volume CallsScanning of all documentsMail MergingDistribution of Sales Rep ReportsMailing Invoices, etc.Filing