Communications And Guest Services Manager
Mission: To provide comfort, care, and support to children and families in Southern California.Created and managed all social media accounts including Facebook (www.facebook.com/ronaldhouseoc), Twitter (@ronaldhouseoc), Instagram (www.instagram.com/ronaldhouseoc), and YouTube (www.youtube.com/ronaldhouseoc) Responded to inquiries, comments, and posts on social media accounts daily.Created and updated content on the website regularly (www.ronaldhouseoc.org).Content creation, design, and management of a monthly e-newsletter using iContact. Assisted guests throughout their stay, including checking guests in, providing guests with emotional support, providing guests with supplies, providing transportation, maintaining an open dialogue with hospital partners, and checking guests out. Handled crisis situations as needed.Provided tours and information to prospective donors and volunteers. Managed volunteers on a daily basis, including training and task assignment.Tracked and compiled all guest stay data using Exceed software.Entered all data for the Adopt a Room Program into Exceed.Tracked and compiled data from all guest surveys.