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- Build and maintain relationships with several small to mid-sized clients which include industries such as banking, financial advisors, law firms, healthcare, and human resources (often engaging with the Founder, CEO, or other Executives on the team)- Lead successful initiatives by acting as the primary point of contact for tech related projects that enhance the way a business operates and helps them achieve efficiencies through automations, process improvement, consulting, strategic planning, and organizational re-structure of collaboration tools- Assist with the managing, planning, scoping, and execution of agile projects from end to end by following the system development life cycle and standard processes- Collaborate with team members on building internal processes and procedures that align with industry standards and allow us to better serve our clients- Self-motivated starter that coordinates efforts across a fast-paced work environment where clients and Team Members are in varying time zones- Identify sales opportunities when applicable to help with growth

- Demonstrated a clear understanding of business processes, technology, and customer impacts while managing multiple projects simultaneously ranging in size from small to large scale for backend systems such as ServiceNow, Store Inventory Management System (Module in Oracle)- Acted as the primary point of contact and change agent between the on-site/overseas technical teams, internal stakeholders, and other domestic 3rd party teams- Exhibited excellent interpersonal, written, and verbal communication skills throughout the System/Software Development Life Cycle (SDLC) by conducting daily interviews and workshops to solicit business requirements, understand technical capabilities, assess risks, and clearly understand all impacts and dependencies- Developed strategic plans to manage projects and present to all stakeholders, including C-Level Executives, to keep them engaged, informed, and aligned on the project’s status and timeline impacts- Analyzed and design technology solutions that align with the business’ needs and budget which includes detailed analysis of the pros and cons, cost benefit analysis, system impacts, and the users’ overall experience- Created visual artifacts to help capture and explain complex As-Is and To-Be solutions using Microsoft Visio, PowerPoint, Excel, Word and JIRA (user stories, requirements traceability matrix, workflow diagrams, mock-ups, acceptance test criteria)

- Executed detailed labor studies and provided concise, analytical information to senior leadership in order to improve processes, optimize performance, drive efficiencies, and increase profitability- Performed cost benefit analysis on the pros and cons of various initiatives for 250+ Stores and offered incremental modifications to existing processes which were adopted and increased revenues, decreased expenses, improved inventory accuracy, and reduced the overall inventory shrink ($10M+)- Leveraged best practices, cross functional partners, analytical data, and structured problem solving skills to act as a key influencer by providing strategic solutions on workflow changes - Developed formal process mapping, standardized procedural documentation, and acted as a Subject Matter Expert for the Ship from Store (SFS) and Buy Online Pick-up In Store (BOPIS) projects ($500M+ companywide initiatives)- Built strong cross functional relationships that spanned across various domains within the company, set clear expectations for stakeholders, managed projects from beginning to end, and assisted with rollouts for Buy Online and Pick Up in Store- Acted as the Corporate retail partner for processes, procedures, special projects, and retail systems such as Point of Sale (POS), TC70s hand held terminals, and the Sterling Application Web Store which includes frequent travel between several local Academy Stores

- Collaborate with key stakeholders across multiple departments as a Project Manager to objectively identify and align proposed projects with the companywide strategic initiatives for the Omni-Channel efforts- Capture the opportunities, estimated costs, scope, ROI, constraints, and define/communicate potential risks associated with each project for multi-million dollar efforts- Work with the Business to identify projects and discuss tradeoffs based on the budget, business analysis, pre-requisites, other ongoing projects and key dependencies and roadblocks- Coordinate efforts with 3rd party vendors and document processes for outsourcing the Gift Card manufacturing, distribution, fulfillment, and processing of gift cards (Enterprise Project)- Elicit, translate and refine system and business requirements for the Omni-Channel Shared Inventory project - Lead Business Analysis discovery efforts around Buy/Reserve Online Pick Up In Store (BOPIS/ROPIS) - Ensure projects are completed timely and within budget

- Supported multiple business units including Inventory Control, Store Operations, Merchants, and the Accounts Payable teams for the implementation of Oracle ERP Systems: Retail Pricing Management (RPM), Retail Management System (RMS), Retail Invoice Matching (ReIM), and Store Inventory Management (SIM)- Made informed, educated decisions regarding the implementation and maintenance of the Oracle ERP system which best supports the business- Acted as a subject matter expert for the “As-Is” and “To-Be” business processes while simultaneously coordinating efforts between multiple consultants, IT, and the appropriate business units- Participated in Joint Application Development (JAD) meetings to gather requirements needed for process mapping, integration mapping, and conversion mapping between legacy and future applications- Provided key contributions to the development of standardized processes for the Business Analyst (BA) and Software Quality Assurance (SQA) roles

- Serve as the Inventory Control and IT liaison for the implementation of the Oracle Store Inventory Management (SIM) System The largest system implementation in Academy Sport’s 75 year history- Work closely with multiple business units, development, SQA, information security, infrastructure, and third-party vendors in order to elicit, translate and refine requirements- Clearly and accurately document over 500 pages of easy to comprehend business processes and requirements which are utilized by both the business stakeholders and software developers surrounding the following areas: - Product Receipts – Receiving shipments from the warehouses, direct to store deliveries from Vendors, and store to store transfers - Outbound Shipping – Returning product to the warehouse, a Vendor, or sending product to another store - Counts – Work with a 3rd party Vendor to perform various inventory counts (Cycle, Problem Line, Ad Hoc) - Inventory Adjustments – Expanded from 3 to over 30 inventory adjustment reason codes - Personally document over 2,000 User Acceptance Testing (UAT) test scripts with the Inventory Control and Store Operations Subject Matter Experts- Assist with the technical integration requirements which included the Warehouse Management System (WMS), Retail Management System (RMS), Point of Sales (POS) System, eCommerce Ship from Store, and the data warehouse, as a result of retiring a major legacy application- Assist with preparation of a variety of project associated documentation, including but not limited to training materials, process mapping, and user manuals- Help facilitate an implementation roll out strategy regarding the Store Inventory Management System for over 160 store locations

- Conduct Sarbanes Oxley Section 404 documenting and testing surrounding the change management, logical access, and IT operational controls- Audit IT critical financial systems to help identify performance improvement opportunities - Display strong multi-tasking skills by auditing 16 different companies with varying IT environments which include financially critical applications such as AS400, Hyperion, JD Edwards, PeopleSoft, Kronos, Lawson, and SAP - Adapt to varied business industries: oil & gas, residential and commercial appliances, food services, consumer services, and healthcare - Interact and communicate with all levels of management in order to assess control risks surrounding complex business processes- Provide ongoing assurance regarding systems reliability and information quality

(Contracted through Louisiana Department of Health and Hospitals) - Provided end-user support by responding to calls as well as tickets entered into the IT Help Desk Remedy System to ensure user satisfaction by providing installation, configuration, preventative maintenance, and troubleshooting - Serviced Windows XP OS, LAN/WAN, Office 2003 and 2007, Novell GroupWise, Symantec Antivirus, Symantec Ghost, Windows 2003 server, Active Directory, various custom client applications, multi-function network printers, and Dell workstations - Supported over 400 state employees across multiple functional business units

- Clearly defined and documented business processes that developers utilized to create user friendly websites as well as applications to support the functional and visual requirements - Performed system analysis, created user interface designs, developed use cases and functional specifications- Facilitated requirements validation and alternative selections - Developed communication plans as a liaison and was actively involved in the entire SDLC