As a Senior Account Manager at Cvent, I specialize in fostering strategic partnerships and delivering exceptional client service. My key responsibilities include:Client Relationship Management: Building and nurturing long-term relationships with high-value clients, serving as their trusted advisor to ensure satisfaction and retention.Strategic Sales Growth: Leading efforts to identify and execute upselling and cross-selling opportunities, driving revenue growth in collaboration with the sales team.Advanced Product Knowledge and Support: Providing in-depth knowledge of Cvent’s software solutions and guiding clients in leveraging the platform for maximum impact.Strategic Planning and Execution: Partnering with clients to create and implement comprehensive strategic plans that align with their business objectives, regularly monitoring performance and recommending enhancements.Training and Onboarding Leadership: Designing and delivering tailored training programs for clients and onboarding new team members to ensure consistency and excellence in service delivery.Feedback and Continuous Improvement: Proactively gathering and analyzing client feedback to drive product enhancements and advocating for client needs across the organization.Data-Driven Reporting and Analysis: Producing detailed reports on account performance, leveraging data analytics to identify trends and opportunities for deeper engagement.Cross-Functional Collaboration: Leading collaboration across departments, including marketing, product development, and customer support, to ensure a seamless client experience.Mentorship and Leadership: Mentoring junior account managers, providing guidance on best practices, and fostering a culture of excellence within the team.Crisis Management and Problem Solving: Effectively addressing complex client concerns and navigating challenging situations to maintain client trust and satisfaction.

As an Account Manager at Cvent, I focus on building and nurturing strong client relationships to ensure satisfaction and retention. My key responsibilities include:Client Relationship Management: Serving as the primary point of contact for clients, addressing inquiries and resolving issues to enhance their experience.Sales and Revenue Growth: Identifying upselling and cross-selling opportunities to contribute to revenue targets in collaboration with the sales team.Product Knowledge and Support: Providing clients with comprehensive insights into Cvent’s software solutions, assisting them in maximizing their event management capabilities.Strategic Planning: Partnering with clients to develop strategic plans that align with their business objectives and monitoring performance to recommend enhancements.Training and Onboarding: Facilitating training sessions for new clients to ensure a smooth transition and effective use of the platform.Feedback and Improvement: Gathering client feedback to identify improvement areas and advocating for client needs with internal teams.Reporting and Analysis: Delivering regular reports on account performance and analyzing data to identify trends and opportunities for engagement.Collaboration and Problem Solving: Working closely with cross-functional teams to ensure a cohesive client experience and promptly addressing any concerns.

*Plan and forecast business performance through account management, pipeline building, and opportunity management utilizing CRM and other tools.*Partner with Business Development Manager and account team to seamlessly transition accounts in line with account engagement strategy and ensure a smooth customer experience.*Passionately and confidently engage business customers by showcasing Apple’s technology and helping them discover how Apple and third-party solutions and services can transform the way they work.*Establish strong relationships within Apple, with customers, and my team through exceptional interpersonal, influencing, and negotiating skills.*Develop and execute business solutions by effective communication throughout the different levels of the organization.Key Contributions:- $1 million in quarterly revenue- Achieved and exceeded quarterly sales quota of +2.5x PQ by developing and following a meaningful pipeline.- Established long term relationships by reestablishing rapport and trust in apple, as well as, securing multiple new yearly leases.- Maintained goal of 40% WoW team engagement by monitoring and evaluating team morale and success.

* Transformed large amounts of leads into profitable accounts by researching and prioritizing high value accounts.* Conducted executive level meetings to orchestrate all bottom-line factors, including company vision and long-range strategic planning.* Developed and executed business solutions by collaborating with internal and external stakeholders.* Established long term relationships by reestablishing rapport and trust in Apple, as well as, securing multiple new yearly leases.* Trained new hires and collaborated with other departments to complete in-depth specification trainings.

* Analyzed trends in student recruitment and retention programs, executed programs for targeted groups of potential students, and developed strategies for program evaluation to achieve and surpass organization goals.* Resolved student’s concerns and problem while conducting/supporting scholastic events.* Managed all aspects of candidates on-boarding and tracked their progress through the admissions process

Worked hand-in-hand with executives in fortune 500 company to meet design expectations for web based health insurance assistance.Met with team members remotely and presented via WebEx, Citrix and GoToMeeting programming.Traveled to fortune 500 headquarters to present new design ideas and brainstorm user friendly content and usability for all types of user groups.Created interface design and framing work that aligned with multiple requirement documents, user experience necessities and accessibility needs.

* Self taught proficiency in Axure RP, wireframe design.* User Interface design and framing work done for major insurance company website redesign.* Worked with major developers and IT teams off-site to define user friendly design.* Created an easy to follow list of business requirements for intricate web design features.* Trained in Agile business process.* Administered social media comment moderation for 2011/2012 AT&T "Dad's and Grads" Facebook campaign.

Addressed and responded to the needs of 35 residents on wing.Created, planned, and implemented educations, social, and recreational programs.Served on Resident Assistant Selection Committee.Acted as a liaison between residents and Department of Residence Life.Counseled peers on personal, academic, and career concerns.Managed various administration duties including maintenance requests, incident reports, and room transfers.Enforced and upheld university policies.Safe Zone trained.

Recruited, interviewed and selected a twenty person student staff.Led staff overnight addressing expectations, group development.Served on the university's orientation planning group as a student liaison.Served on the NODA intern selection team.Developed new transition workshops for First Year students.Co-facilitated five day staff training.Co-developed skits on common transition issues.Served as emcee for six 2-day orientation sessions.Coordinated staff recognition banquet.First student to host Monmouth University's academic orientation.

Successfully completed multiple training courses through Disney University. Deliver exceptional guest service daily for a fortune 100 company. Partner with multiple departments to ensure a superior quality experience Demonstrate guest service skills in a high-volume area with a budget of over $200,000 a night. Ability to manage multiple tasks and works well under pressure.