Ashley Roundtree Email & Phone Number

United States

Provide 24x7 monitor and analysis of SIEM events to identify potential security risks and vulnerabilitiesTriage events and investigate to identify security incidentsLog security incidents in the IT ticketing systemManage security incidents throughout their lifecycle to closureCoordinate with other, remote technical teams to investigate, document, and resolve issuesMake recommendations for ongoing tuning and updates to the SIEM systemReceive input from threat intelligence sources and analyze events to identify threats and risksProvide support for routine reportingSupport ad-hoc data and investigation requestsConduct security and vulnerability scans as directed using established processes

United States

Assisting the military help Desk.

United States

Educate Customers on support options and the steps being taken to resolve their issue.Diagnose and provide a path to resolving inquiries related to all aspects of the device or product, including hardware, software, network, operating system, applications, and interactions with the host computer operating system and applications.Handle consultations and transfers from Technical Support Tier 1.Handle consultations from Customer Relations (CR), Executive Relations (ER), Public Relations, Telesales, and Mack Geniuses.Handle calls from Apple Service Providers.Provide assistance to Technical Support Tier 1 agents via telephone or chat and taking ownership of their cases as needed.

Resolving username and password difficultiesTroubleshooting email issuesNavigating customers through various appsData sharing & synchronization troubleshootingVerifying proper hardware and software configuration and set upDiagnosing and resolving issues including: internet connectivity, email, application downloads, and more

United States

Supervised a team of 20 employees, in which I would pair two employees to work together for the day and distribute their missions. I would Utilize our IOS devices and scan and transfer inventory to the teams and coordinate their missions as well as their locations of where they would stay, and any moves required by the client. Go over each of the missions to make sure they are completed with accuracy and efficiently. When any of the systems were down due to failure of devices I would asses the issue and order the replacement parts and install them to get the systems back up and operating.

United States

Perform Maintenance on our systems, while performing keeping our equipment and systems in working order. Assistant to managing team, while hands on training to run my own team in the near future. Work on assembling a system from the CPU to the switch to make sure that our team is operational at least 99% up time, while working with Mac OS, and IOS devices.

United States

Start the day by preparing our mobile system to travel and collect data throughout the day. Perform a POST test on the system to make sure that it is up and running correctly. Alternate each day by either driving to the site, or navigating to the site and collecting data for the day. While collecting data have to observe data and make sure it is not corrupt and update information via IOS device. If software or hardware encounters problem have to pause collection and troubleshoot software and or hardware, to keep the system up and running during times of collection. Have to update system to the latest software and replace SSD’s, or network cables if needed.After collection time has ended, review the data collected, and upload it to the client. Shut down the system and inspect the network for any physical issues, and prepare for the next day. 100 percent travel.

Remote Work

Manage credit card processing when necessary. Encourage completion of customer survey, and effectively resolve customer issue in a timely manner. Maintain high level of customer satisfaction with focus on first call resolution. Resolve customer requests by investigating problems developing solutions and recommend additional products and/or services relevant to assessment of the customer needs. Assist in setting up peripherals, while providing great customer service.

Houston, Texas Area

Supervise all aspects of Document control efforts on a specific project or group of projects. In addition I coordinate and oversee the efforts and task of all document control personnel assigned to the project.

Houston, Texas Area

Assist my clients in finding the best vehicle that fits their wants and needs. Help the customer obtain financing, when they are not purchasing with cash

Houston, Texas Area

Served customers by providing quality merchandise and ensuring excellent customer service. Responsible for meeting companysales goals and maintaining an aesthetically clean and emotionally positive environment. Job Dutieso Achieved a 10% increase in month to month gross store sales for the months of May and June, 2012.o Ensured that all financial and operations goals are met on a monthly, quarterly and annual basis.o Coached and trained team members ensuring that they are competent regarding store product and corporate policies.

Augusta, Georgia Area

Assisted customers with product selection and procurement activities. • Job Dutieso Engaged customers in a warm and genuine manner to determine needs and preferences.o Resolved customer needs/complaints in a manner consistent with company policy, and with customer satisfaction in mind.

Network And System Administration/Administrator

Bachelor'S Degree, Business Management With Focus On Information Technology