Ashley Roussopoulos Email & Phone Number

Miami, FL, US

Miami, Florida, United States

Manages, develops and executes knowledge architecture strategy, security, auditing and transition into Salesforce Service Cloud from Office 365 supporting 1,000+ users globally. Develops Reporting and Dashboard through Salesforce analytics to impact functionality and effectiveness of knowledge management strategy to service case management. Utilizes.

Miami Metropolitan Area

Manages all aspects of complex knowledge management projects to support 1,000+ users globally. Identified business process gaps and reduced overall knowledge size and search scope by 70%, Reduced number of SharePoint Permission Groups used to managed knowledge by 97%. Led operational alignment with Quality Management Systems, Communications, CRM, and HR.

Eden Prairie, MN

Organized all knowledge necessary for daily performance of all users within Sales & Customer Relations departments pertaining to process. Supervised extensive catalog of product information including marketing assets, manufacturing items, to support organizational change management within Office 365. Developed governance system to ensure knowledge is.

Took both incoming and outbound customer calls while developing centralized knowledge resource used by 300+ Users. Converted large libraries and data from servers, Confluence, DOS operating systems, and paper into SharePoint. Transitioned enterprise and department training resources from paper to digital, resulting in savings of 10 pounds of paper per new.

Promoted to Lead Operator/Receptionist after four months of starting with company. Documented onboarding training process and department reference manual into SharePoint Library from printed reference material. Managed schedule and workflow for a veteran team of 8 across a 4 building campus. Managed company employee directory of 5,000 employee entries in.

Bloomington, MN

Answered calls through a multi-line switchboard, running reports, logging call information, paging, incoming faxes, communication with security team, assisting in additional projects from other departments.* Headed an extensive data entry project, over 250,000 order entries in one year's time while answering phones.* Maintained brand and retail information.