Ensured all processes and systems were streamlined for efficiency and that all buyer and seller clients were being serviced appropriately. Managed and coordinated multiple agents calendars, emails, presentations, listings, and appointments.- Manage Team Leader’s calendar by coordinating and organizing events, calls, and meetings- Manage Team Leader’s email and ensure all pertinent information is relayed in a timely manner- Prepare all documents and presentations for Listing and Buyer Appointments- Provide Agents and Clients with Comparable Market Analysis Reports- Ensure all required listing documents are signed and initialed- Coordinate with Sellers to list their property on the MLS- Organize and present all offers on our listings to clients- Process all executed contracts and coordinate from contract to close- Assist our Clients with the coordination of contractors (Inspectors, Photographers, Cleaners/Stagers)- Create and maintain spreadsheets tracking various metrics across the company- Assist the team with lead follow-up and prospecting- Plan and coordinate marketing videos with clients, videographers, and vendors- Hold Team Members accountable for their weekly prospecting goals- Hold weekly Team Meetings to keep the team up to date on the state of the business, transactions, marketing/social media, and upcoming events- Take part in multiple weekly Tom Ferry coaching calls with both the team and the Team Leaders- Coordinate all Open Houses with Agents and Clients- Assist with the planning and execution of Client Appreciation Events- Attend closings as needed for Agents- Utilize Docusign, Zipform, FollowUpBoss, and Google Workspace along with various other platforms and programs- Assist with the interviewing and onboarding of new employees and Agents

- Coordinated the implementation and creation of policies and practices across the organization - Created a workflow for the processing of new clients and existing clients by developing spreadsheets and databases to track, analyze, and report on all clients and their current steps in their transaction- Kept physical files and digitized records organized for easy updating and retrieval by team members- Prepared presentations, materials and documentation for use by the owner for various meetings- Managed owner’s business and personal calendars with a focus on proper allocation of availability- Maintained constant communication with clients, Title Companies, contractors, and Lenders throughout the home buying and selling process to ensure smooth transactions for our clients- Cold-called potential buyers; provided information on specific properties or lending- Attended Team Meetings to take note of important company events and changes to the Real Estate rules and contract laws- Processed all offers, contracts, closing paperwork and documents; ensured all documents were correct before closing- Attended Webinars for different websites and applications to best pick the platforms suited for our team

- Managed and oversaw over 20 employees and agents alongside the Office Manager. Created and implemented new procedures and processes to streamline workflows across multiple departments.- Created a modernized process within the Pre-Listing Department that allowed employees within the department to list a property 25% faster. - Responsible for the verification of company commissions for over 50 closed transactions monthly.- Ensured all administrators met deadlines for End-Of-Month reporting to the Accounting Department.- Created and analyzed KPI reports regarding monthly and annual statistics for the business and individual agents.- Created a PowerPoint presentation to train all new and existing employees on the newly-implemented time tracking system. - Attended weekly Leadership Meetings with management to discuss upcoming events, changes, or issues in need of attention.

- Oversaw all administrators and ensured all clients were serviced appropriately. - Supported clients through the home selling and buying process from signed contract to closed. - Analyzed all existing processes and procedures and streamlined tasks to maintain an efficient workflow. - Created office procedure checklists for supporting staff.- Verified commissions on over 50 closed transactions for reporting to the Accounting Department - Analyzed and updated existing customer service scripts to make them more friendly and informative

- Processed all pending and closed transactions and ensured broker and TREC compliance throughout the life of the transaction.- Acted as the main point of contact and coordinator for all sellers during their Pre-Listing phase. - Coordinated the listing of 20+ homes per month with agents and sellers while maintaining a high level of Client Support and Customer Service. - Created a process and spreadsheet for tracking production for reporting to the Houston Business Journal. Reduced time spent annually on compiling data by 65%.

- Answer and direct phone calls to the appropriate party. - Sort and deliver mail to appropriate departments and individuals. - Assist with Accounts Payable process of cutting and mailing checks each week. - Assist Accounts Receivable with scanning and saving of invoice backups. - Order office supplies and break room supplies. - Assist with planning and scheduling of flights and hotels for employees and for potential clients when requested. - Plan and organize meals for quarterly board meetings. - Miscellaneous projects for each department.