Primary point of contact for all online business customers.Established online accounts for businesses including preparing paperwork and creating set-up.Merchant Remote Deposit - including paperwork, training, set-up and remote installation of software.ACH origination services - including paperwork, training, and set-up.Positive Pay - both ACH and check functions - including paperwork, training, and set-up.Provided troubleshooting on any of the established services as necessary.Performed all functions while active in a call center queue - and answered general customer service questions and requests as necessary. Ranging from 30-70 calls daily.

Full teller services - Accepting and dispensing cash, accepting check deposits, providing requested documents, issued cashiers checks. All new account services - evaluating new account requirements such as ChexSystems, creating new account documents, obtaining all required information and signatures, entering all new account information electronically to establish new clients and accounts.

Assisted employees with day-to-day responsibilities.Encouraged employees to meet personal and branch goals.Scheduled and disciplined employees.Notarized documents as necessary.Responded to members needs via e-mail/phone/face-to-face.Developed and delivered department trainings.Alternated on-call alarm duty with manager.Responsible for underwriting loans to members: $3500 unsecured, $50,000 secured.

Oriented new employees to the company.Trained the necessary skills to assist members, as well as instilled the company goals and mission into new employees.Developed and implemented training as necessary.