A nonprofit financial institution providing simple solutions to help members achieve their financial goals.-Deliver outstanding service to members in alignment with AERO’s Service Promise.-Serve as Branch Loan Officer in accordance with established policies and limits. -Coach and supervise branch staff, ensuring optimal performance and achievement.-Develop new and maintain current strategic business relationships to build membership and revenue growth. -Responsible for effective administration of branch functions/operations.

A nonprofit financial institution providing simple solutions to help members achieve their financial goals.-Acted as Loan Officer processing and approving loans in accordance with established policies and limits.

A nonprofit financial institution striving to provide simple solutions to help members achieve their financial goals.-Processed loans for Branch Loan Officer in accordance with established policies and limits.-Ensured that current member accounts were maintained or expanded and additional business solicited. -Presented loan disclosures to members during signings after loans were processed and approved by Branch Loan Officer.

A nonprofit financial institution striving to provide simple solutions to help members achieve their financial goals.-Acted as a teller.-Opened and closed accounts for new and existing members.-Assisted members in the loan application process.

A nonprofit financial institution striving to provide simple solutions to help members achieve their financial goals.-Ensured Teller functions were efficiently and effectively delivered.-Ensured that member accounts were maintained or expanded.-Ensured members questions and problems were promptly solved.-Ensured monies were balanced and any discrepancies were promptly resolved. A balancing record that meets established standards was maintained.-Ensured good working relationships with branch personnel. Provided assistance as needed.-Ensured the privacy and confidentiality of member information.

Responsible for the processing of transactions accurately and efficiently in a fast paced environment. -Worked within established policies, procedures and guidelines.-Identified customer needs and referring financial products and services-Consistently sought to delight our customers and delivering exceptional customer service with a positive attitude -Built customer loyalty; establishing customer relationships through courtesy and friendliness, including addressing each customer by name-Contributed to a positive team environment in the banking center through teamwork, team spirit and coaching

-Developed and planned sales strategies that boosted company goals and profitability.-Enhanced the performance and development of three salon teams.-Prepared action plans for effective sales leads and prospects.-Conducted training and development within staff needs.-Adhered to business code of ethics and ensured adherence within teams.-Recruited, tested and hired sales associates.-Guaranteed all team members had the tools, training and education they needed to be successful in their roles. -Delegated responsibility.-Conducted regular coaching and mentoring with team members to build motivation and selling techniques -Maintained contact with members in the salon to ensure high levels of client satisfaction and ensured all complaints were addressed in a timely, efficient manner.-Maintained salon presentation and cleanliness company wide.