Ashley Sarng Email & Phone Number

Greater Paris Metropolitan Region

Greater Paris Metropolitan Region

Responsible for multiple change and transformation Projects for delivery of the company Strategic Plan : • Lead, prepared European transaction project of future finance partnership of Stellantis Group with BNP Personal Finance. Main activities included: Preparation of project committees with workstream , steering committees and change board management with IT and coordination of activities to ensure readiness for Jan 1st 2023 • Lead, prepared, implemented and launched a new business line in Spain : Opel Selling Online Banking• Assessed and streamlined credit underwriting process in 4 markets (process documentation, RACI creation)• Developed business line between insurance products and connected cars for B2B clients

Responsible for a Change and Organisational change Project: Creation of the bank (internalisation)• Creation of a standalone branch for Wholesale & Retail in Spain through internalization of process, people and systems.• This included the internalisation (and/or implementation, expansion) of : retail operations, wholesale operations, finance, compliance, risk, data protection, compliance, legal, marketing, insurance departments to support our 80 dealers.• Planning and delivery of key project milestones and deliverables in a short timeframe; Engaged 100 employees across all functions and 5 countries; Dealt with high level of ambiguity; 45 hires and new office creation to support the growth. • Tasks for all projects include but are not limited to: o Lead with IT (PM, BAs, Vendors) and the business throughout the lifecycle of the project (kick off, workshops, requirements, design, testing and pilot preparation...) o Managed numerous work streams across functions and countries and created and maintained required project governance & documentation o Relationship management with our Internalization Partner Cetelem (workshop, steering and executive committee) to ensure a smooth transition for our clients (dealers, final customers, suppliers, Opel, insurer) o Communication management to project team and senior management

Région De Madrid, Espagne

Responsible for all IT aspects of the Spanish Branch (recently created entity externalised to Cetelem)• Lead and coordinated all local aspects of IT central initiatives (Windows Migration, Network Implementation, infrastructure …)• Acted as Subject Matter Expert to enhance business requirements through IT improvements (time cost efficiency) • IT Vendor Management to support successful solutions and services’ implementation (Cetelem, Wipro Verizon, Eaton...)• Developed my understanding in IT with a 360 degrees view of the function

Cardiff

International Accelerated Development Programme (IADP) - Placement 3 in WholesaleFor the entire dealer network in the UK (100 dealers):• Audit process owner (ensuring audits are scheduled, issued and reviewed within SLA)• Analysis of Wholesale online ‘self-service’ website to provide recommendations on how can it be better promoted to the dealer network to increase its usage• Promotion to Wholesale Risk Supervisor leading 2 FTEs

Bogotá D.C. Area, Colombia

International Accelerated Development Programme (IADP) - Placement 2 in Sales and MarketingImplementation of multiples projects and initiatives driving operational change in the company through action plans• Reviewed Customer Service levels at the dealership to reduce the amount of non-commercial dealer visits • Implemented CRM campaigns and analysed prepaid customers behaviours ending their contracts 6 months prior the end• Reviewed Latin American Legal Collections processes and decision framework • Gained exposure to international and cross cultural projects and developed stronger presentation skills

London Area, United Kingdom

International Accelerated Development Programme (IADP) - Placement 1 in ITCreation and implementation of IT projects and initiatives • Deployed and configured Planview functionalities following IT Project Framework (requirements identification, Voice of the Customer, test cases redaction and testing, communication, training , implementation)• Implemented of various initiatives between IT and countries : Video Conferencing / Token Replacement / Internal chat /

Région De Paris, France

RASSANT is a French manufacturer of equipement for garages and workshops.- In charge of developing the turnover overseas (Ivory Coast, Senegal…)- Respond to customers’ requests (quotations, credit note, orders …) and maintain strong customer service- Prospect potential distributors and prepare partnerships- Support and attend frequent exhibitions (Equip’auto , Autotechnica , Eurosatory)- Creation of CRM campaigns

Région De Paris, France

- Answer to inbound phone calls from B to C customers who wanted to terminate their internet package- Provide excellent customer service and ensure customer retention - Act as a ‘solution finder’ by addressing any potential issues

Master Of Science (Msc)

Bachelor’S Degree In International Business

Higher National Degree In Business Engineering