As a Patient Care Manager IV at CareDx, I led and support transplant centers and clinics in ordering and executing molecular diagnostic testing for various transplant groups. With over 17 years of experience in clinical research and patient care management, I have developed strong skills in customer engagement, staff development, and workflow optimization. My mission is to collaborate with cross-functional sales and service partners to streamline the customer experience and facilitate account retention and growth. I also enjoy expressing my creative thinking through writing and coaching. I have published two books and study manuals on personal and spiritual development, and I am a certified coach and service provider.
Listed skills include Choreographer, Teacher, Public Speaking, Teaching, and 40 others.