• Facilitated POS transactions, including checks, cash and credit purchases or refunds to guarantee customer and employer satisfaction• Examined and resolved differences between accounting information and cash drawer to guarantee drawer is balanced• Navigated phone calls regarding cashier, parts, sales, and service departments by sending customer to desired department to improve customer experience• Maximized customer satisfaction providing services for up to 5 customers and employees at a time

• Demonstrated a clean and neat reception area to give visitors positive first impressions by completing work efficiently and putting it away accordingly• Delivered clerical support to company employees by copying, faxing and filing documents• Directed hundreds of incoming calls on a high-volume, multi-line phone switchboard and pleasantly transferred callers to the appropriate departments• Managed records in Microsoft Excel to maintain payment and license plate data by updating the company spreadsheets and entering data• Delegated tasks to valets such as parking customer, store, and loaner cars • Trained incoming employees with position of cashier or receptionist• Collaborated between 30 employees to achieve the greatest customer satisfaction through quality communication and multitasking