I provide essential support to both clients and team members through accurate data entry, document preparation, and proficient use of CRM platforms like Pipedrive and Fresha. I ensure client records are consistently up-to-date and handled with strict confidentiality to maintain operational excellence.I work fluently in both English and French, ensuring clear communication and a welcoming environment for all clients.

I played a key role in organizing and executing events, ensuring smooth operations from setup to teardown. I collaborated with clients and team members to deliver seamless guest experiences while supporting budget management to control costs and maintain quality.

I delivered exceptional service for large-scale events, ensuring flawless execution and memorable guest experiences. Collaborating with a skilled team, I upheld the highest standards of professionalism, seamlessly navigating high-pressure environments to meet the needs of diverse clientele.

I delivered elevated dining experiences, ensuring guests received personalized attention and a memorable experience. Collaborating seamlessly with cross-departmental teams, I played a pivotal role in streamlining daily operations while upholding the brand's reputation for outstanding service. Additionally, I took pride in training new team members, fostering a collaborative, high-performing team environment.

As Marketing Coordinator, I was developing marketing strategies to promote the club, increase membership, and engage Queen's University students. This role required proficient use of online design and visual communication platforms such as Canva. I created digital material for our target audience, including videos, graphics, and social media posts.

Queen's Correctional Services Volunteers (QCSV) is a student-led organization, partnered with Correctional Services Canada (CSC), that creates and implements offender rehabilitation programs to promote successful societal reintegration. I was responsible for building and leading workshops for offenders in Canadian federal corrections facilities. The topics of these workshops included mental health, healthy living, and creative writing.

I created lesson plans and lead activities that support and promote infants’ socioemotional development. I was responsible for ensuring the health, safety, and wellbeing of infants up to two years old.

As a psychology intern, I researched scientific literature and adapted findings into colloquial writing to create accessible, engaging content for blog posts and client resources. I also scored the psychometric assessments that were administered to clients in psychotherapy. Additionally, I took on receptionist duties which included greeting clients, processing payments, handling callbacks, and scheduling appointments.

Worked as a counsellor for a group of eight-year-old girls for two summers. I lead activities and successfully promoted camper engagement in all aspects of camp.

I performed a variety of colour matching and material testing tasks for different types of sewing thread.