• Facilitate release planning activities across marketing, development, and delivery teams by collecting customer feedback through conferences and workshops, translating market needs in business requirement documents, and prioritizing enhancements based on release capacity. Work with team to adopt Agile best practices.• Coordinate engagement initiatives with community of 100+ diverse customers, including conferences, user workshops, and community calls throughout the year• Support new business development and lead generation through attendance at industry conferences, demos, and contract negotiation• Manage Americas and APAC accounts, ensuring timely activation, billing, and response to customer issues. Build strong customer relationships to ensure contract renewal

• Conducted market and business analyses by developing project scope, gathering data, driving to insights, and presenting recommendations to executive audiences• Acted as lead for Metrics project, with the objective to ensure metrics reported align with the business strategy

• Developed and enabled the business strategy by analyzing market trends, customer needs, competitive behavior, and investment opportunities as well as developing frameworks and processes to operationalize the strategy• Helped develop the long-term business strategy to enable Airline Solutions to become a market-driven organization, which provided clear line of sight to $1 billion in revenue in five years• Performed analyses, based on Pragmatic Marketing principles, and presented finding to key stakeholders, including executives from Strategy, Solutions Management, Sales, Delivery, Customer Care, and Technology• Created models to assess market size, growth, and addressable runway of the portfolio• Educated Solutions Management teams on aspects of segmentation and market sizing techniques• Maintained and updated internal database containing metrics and vendor information for over 800 known airlines• Received Airline Solutions' Fall 2013 Team Excellence Award for work completed on long-term business strategy

• Introduced and developed a needs-based segmentation for the Passenger Service Systems market by conducting a data-driven analysis of approximately 800 airlines, which served as foundational segmentation work for the portfolio• Coordinated quarterly updates to solution descriptions in the work order• Managed content on the customer Community Portal, including the posting of news, upcoming events, and solution documentation; maintained customer distribution list and sent bi-weekly emails to the community

• Assisted the advisor of the Marketing Study Abroad Program in the communication and planning of a month-long international trip• Developed advertising collateral for the program, helping fill all 80 slots in less than one month• Coordinated with an international travel agency to finalize flights, itinerary, and billing• Prepared materials for and planned student orientation meetings and social gatherings

• Conducted a market review and competitive analysis of the self-service check-in space• Developed a ROI model for self-service check-in to quantify cost savings for airline customers, used to quantify marketing statements in RFP solution description • Competed against intern teams to solve a current business problem and develop and present a business case to the company