Ashley Searby

Ashley Searby Email and Phone Number

Professional Problem Solver & Fun Aficionado @ Highspring
California, United States
Ashley Searby's Location
San Francisco Bay Area, United States, United States
Ashley Searby's Contact Details
About Ashley Searby

Hello.Is it me you're looking for?•Results & Deadline Driven•Attention to Detail•Robust Communication Skills•Project Management & Event Planning Experience•Expertise in Client and Employee Relations•Puts the "Fun" in Functional ManagementPassionate and full of drive, I have a habit of pushing myself to new heights and taking on new challenges in my spare time. I volunteer at a community urban farm, and I'm currently studying for the CAPM exam for purely personal development. I take my video games so seriously that I keep spreadsheets on important information to reference as the game progresses - that should tell you what kind of person I am.Happy employees create a culture of higher productivity, and they also provide a better customer experience. I'm highly experienced in creating and maintaining positive client relations, as well as boosting internal team morale. I am a firm believer that it does not have to go one way, you can have both happy stakeholders and happy employees - in fact, your company will do much better with both. Good thing I'm a master of sparking joy with those around me.If you feel like we'd make a good connection, please feel free to drop me a line. As a social being, I do enjoy talking with new people, and the power of networking can be an amazing thing. Let's chat sometime.**Credit to Canva.com & Avatarsinpixels.com for the assets in my banner creation**

Ashley Searby's Current Company Details
Highspring

Highspring

View
Professional Problem Solver & Fun Aficionado
California, United States
Website:
highspring.com
Employees:
870
Ashley Searby Work Experience Details
  • Highspring
    Highspring
    California, United States
    View
  • Retro Biosciences
    Operational Specialist
    Retro Biosciences Jan 2024 - Apr 2024
    Redwood City, Us
    •Head Point of Contact: Acted as the primary available liaison for all visitors, clients, and employees to ensure a welcoming and professional environment.•Efficient Onboarding and Offboarding: Managed the onboarding and offboarding processes for new hires and exiting employees within a rapidly growing operation, ensuring smooth transitions and compliance with company protocols.•Standard Operating Procedures (SOPs) Development: Developed, implemented, and maintained SOPs across multiple disciplines, bringing order and documentation to previously ambiguous processes.•Cross-Departmental Support: Provided assistance in ad-hoc projects across departments, demonstrating adaptability and collaboration skills to ensure successful project outcomes.
    View
  • Crystal Dynamics
    Studio Administrator
    Crystal Dynamics Aug 2022 - Jun 2023
    San Mateo, Ca, Us
    • Office Management & Administration Oversight: Managed office operations with a focus on facilities and maintenance, ensuring smooth functioning of daily activities. This includes (but is not limited to) opening and closing of the San Mateo studio, snack/meal support, and the creation of (and sending) of a daily PTO report to team leads so all employees available are accounted for. • Multi-Location Support: Provided assistance to events and needs for over 300 employees across three studio locations spanning three states, including remote employees across the US.• Budget Management:Created & maintained budget for daily, weekly, monthly, and yearly events, as well as general studio needs. Responsible for sourcing products/vendors, obtaining bids, and ensuring cost-effectiveness across all studios.• Space Organization: Maintained organization of both physical and online spaces, including closets, kitchens, physical inventory, and digital platforms. Implemented and improved Standard Operating Procedures (SOPs) to increase productivity, utilizing ticketing systems such as JIRA and Confluence.• Project Planning and Management: Developed plans for upcoming projects and events, presented proposals to upper management for approval, and initiated the process of project creation and management.
    View
  • Freelance
    Executive Assistant
    Freelance Feb 2022 - Sep 2022
    • Executive Assistance for Nonprofit President: Provided on-call assistance to the President of GG Women Professionals, an up-and-coming nonprofit organization dedicated to supporting women in the gaming industry.• 501c3 Application Support: Assisted with documentation and application processes for obtaining 501c3 tax-exempt status, ensuring compliance with regulatory requirements.• Professional Research and Recommendations: Conducted research to identify and evaluate professionals such as tax professionals, attorneys, and other relevant experts. Presented recommendations to the President based on thorough assessments to ensure the selection of the best-suited professionals for the organization's needs.
  • Genopets
    Executive Assistant
    Genopets Mar 2022 - Jun 2022
    Los Angeles, Us
    • Executive Support: Provided administrative assistance to 5 C-level executives, managing day-to-day operations within the company as well as attending to their personal needs.•Travel Coordination: Organized international and regional travel arrangements for various events and speaking engagements, ensuring seamless logistics and accommodations. Many employees were international (outside of the US) and needed assistance with visas, passports, and other travel documentation which I provided. • Communication Facilitation: Acted as a central communications hub between employees, discord members, and executives, fostering effective and efficient information exchange across different levels of the organization.
    View
  • Bill.Com
    Data Processing Specialist
    Bill.Com May 2020 - Dec 2021
    San Jose, Ca, Us
    • Project Analysis: Conducted comprehensive analysis of information within assigned projects to ensure accuracy and adherence to project requirements.• Process Verification: Confirmed that correct steps were taken within projects, including conducting security checks and ensuring compliance with relevant protocols and standards.• Task Completion Oversight: Monitored and ensured the completion of assigned product items within projects, maintaining accountability and quality throughout the project lifecycle.
    View
  • Bill.Com
    Partner Success Specialist
    Bill.Com Jun 2018 - May 2020
    San Jose, Ca, Us
    • Specialty Success Team Member: Collaborated as a member of a specialty success team dedicated to providing support to a top US bank and our mutual customers.• White-Glove Service: Emphasized white-glove service, delivering personalized and high-touch assistance to meet the unique needs of clients and uphold exceptional service standards.• Broad Knowledge Base: Utilized a broad knowledge base to address diverse inquiries and resolve complex issues, ensuring comprehensive support and customer satisfaction.
    View
  • Crazy Maple Studio, Inc.
    Customer Service And Development Data Analyst
    Crazy Maple Studio, Inc. Mar 2020 - Aug 2020
    Sunnyvale, California, Us
    •Customer Feedback Assistance: Provided assistance with customer contact points to gather feedback on the game and assist with any errors they were facing.• Feedback Analysis: Analyzed feedback received from customers to identify trends and patterns, keeping track of all in order to provide needed guidance to the development team to implement bug fixes, etc. • Forwarding Feedback to Development Teams: Communicated feedback trends to development teams, facilitating informed decision-making and improvements within the game and it's internal systems.
    View
  • Openedge
    Tier 2 Customer Service Rep, Escalations Specialist, Tax Project Specialist
    Openedge Jul 2017 - Jun 2018
    •Tier 2 Support Assistance: Provided specialized assistance to Tier 1 representatives dealing with merchants requiring additional support.•Issue Resolution: Quickly and efficiently resolved issues reported by partners and merchants, ensuring prompt resolution and customer satisfaction.•Project Leadership: Led a project aimed at correcting tax information for merchant accounts to prevent them from being subjected to Backup Withholding. Managed a queue of over 600 affected accounts, ensuring timely and accurate updates.
  • Openedge
    Tier 1 Customer Service Support Specialist
    Openedge Oct 2015 - Jul 2017
    •Call Management: Answered inbound calls, triaged them, and directed them to the appropriate call queue based on the nature of the inquiry (e.g., technical issues to Technical Support queue, purchasing information to Sales Support queue).•Account Maintenance: Conducted account maintenance tasks as requested, including updating phone numbers, addresses, bank account information, and other relevant details to ensure accuracy and completeness.•Issue Troubleshooting: Troubleshot customer issues, such as missing deposits or funds on hold, and collaborated with other departments as needed to resolve issues and provide effective assistance to customers.
  • Isle Of Gamers
    Store Manager
    Isle Of Gamers Nov 2014 - Oct 2015
    •Business Setup Support: Assisted in setting up a brand new business from the ground up, contributing to its establishment and initial operations.•Event Scheduling: Scheduled daily, weekly, and monthly events for gatherings of up to 70 people at a time, ensuring smooth coordination and execution.•Social Media Promotion: Promoted the store's Facebook page and special interest groups related to the shop, engaging with customers and driving online visibility.•Inventory Management: Managed the store inventory comprising over 3000 individual SKUs, ensuring accurate tracking and availability of products.•Sales Techniques Utilization: Utilized suggestive-based sales techniques to identify customer game preferences, resulting in increased sales and improved customer retention.•Employee Management: Managed and provided guidance to store employees, fostering a supportive and productive work environment.
  • Psycho Donuts
    General Manager
    Psycho Donuts Feb 2014 - Nov 2014
    Campbell, Ca, Us
    •Interview Coordination: Conducted interviews for front of house and back of house positions, ensuring appropriate staffing levels and qualified hires for smooth operations.•Employee Termination Notification: Notified employees of termination of employment as necessary, following company protocols and procedures.•Kitchen and Cashier Operations Oversight: Provided daily oversight of kitchen and cashier operations, ensuring efficiency, quality, and adherence to standards.•Shift Scheduling: Scheduled shifts for kitchen employees, facilitating optimal staffing coverage to meet operational demands.•Bank Deposits Management: Handled bank deposits and returned with change as needed, managing financial transactions efficiently and accurately.
    View
  • Psycho Donuts
    Assistant Manager
    Psycho Donuts Jan 2014 - Feb 2014
    Campbell, Ca, Us
    •Stock Reordering: Managed stock reordering for multiple shops, ensuring adequate inventory levels to meet customer demand and maintain sales.•Sales Reconciliation: Reconciled daily sales data in QuickBooks, verifying accuracy and completeness of financial records for each shop.•Deposit Preparation: Prepared deposits for multiple shops, organizing and documenting funds for banking transactions in a timely manner.
    View
  • Psycho Donuts
    Supervisor
    Psycho Donuts Mar 2012 - Jan 2014
    Campbell, Ca, Us
    •Inventory Management: Conducted inventory counts for the shop, ensuring accurate tracking of stock levels.•Stock Reordering: Reordered stock as needed to maintain inventory levels and meet customer demand.•Cash Management: Counted out change bags for each shift, ensuring cash availability for transactions.•Sales Data Entry: Utilized QuickBooks accounting software to input shift sales data, maintaining accurate financial records.•Safe Reconciliation: Reconciled the change safe each day, verifying the accuracy of cash transactions and maintaining security protocols.•Delivery Operations: Delivered donuts to multiple storefronts, ensuring timely and efficient distribution of products.
    View
  • Psycho Donuts
    Donut “Nurse” (Cashier)
    Psycho Donuts Jan 2012 - Mar 2012
    Campbell, Ca, Us
    •Beverage Crafting: Created handcrafted espresso beverages, ensuring quality and consistency in every cup served.•Atmosphere Creation: Established a welcoming and "wacky" atmosphere for customers, aligning with the theme of the establishment to enhance the overall experience.•Cash Handling: Handled cash transactions with precision and accuracy, maintaining financial integrity and compliance with operational procedures.•Customer Recommendations: Provided personalized recommendations for donut flavors to customers, enhancing their satisfaction and enjoyment of the product offerings.
    View
  • Peet'S Coffee & Tea
    Barista
    Peet'S Coffee & Tea Dec 2009 - Jan 2012
    Emeryville, Ca, Us
    •Product Recommendations: Offered suggestions on various drinks, beans, tea leaves, and equipment to customers, assisting them in making informed choices based on their preferences.•Beverage Crafting: Created handcrafted espresso drinks, ensuring high-quality preparation and presentation to meet customer expectations.•Cash Handling: Managed cash transactions with precision and accuracy, maintaining financial integrity and adhering to operational protocols.
    View

Ashley Searby Skills

Customer Service Teamwork Inventory Management Microsoft Office Management Time Management Social Media Microsoft Word Social Media Marketing Data Entry Microsoft Excel Sales Product Ordering Flexibility Social Networking Retail Team Management Project Management Quickbooks Schedule Writing Quality Assurance Event Planning Salesforce.com Facebook Leadership Problem Solving Marketing Research Customer Relationship Management Jira Team Building Training Team Leadership Community Engagement Zendesk Confluence Restaurants Baking Managed Money Project Planning Business Development Customer Satisfaction Ecommerce Troubleshooting Microsoft Powerpoint Microsoft Outlook Software As A Service Salesforce Betterworks Partner Support Interdepartmental Relations Five9

Ashley Searby Education Details

  • Professional Culinary Institute
    Professional Culinary Institute
    Baking And Pastry Arts/Baker/Pastry Chef
  • De Anza College
    De Anza College
    Communication And Media Studies

Frequently Asked Questions about Ashley Searby

What company does Ashley Searby work for?

Ashley Searby works for Highspring

What is Ashley Searby's role at the current company?

Ashley Searby's current role is Professional Problem Solver & Fun Aficionado.

What is Ashley Searby's email address?

Ashley Searby's email address is as****@****ail.com

What is Ashley Searby's direct phone number?

Ashley Searby's direct phone number is +140833*****

What schools did Ashley Searby attend?

Ashley Searby attended Professional Culinary Institute, De Anza College.

What skills is Ashley Searby known for?

Ashley Searby has skills like Customer Service, Teamwork, Inventory Management, Microsoft Office, Management, Time Management, Social Media, Microsoft Word, Social Media Marketing, Data Entry, Microsoft Excel, Sales.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.