Ashley Searby Email & Phone Number

California, United States

Redwood City, US

• Head Point of Contact: Acted as the primary available liaison for all visitors, clients, and employees to ensure a welcoming and professional environment.
• Efficient Onboarding and Offboarding: Managed the onboarding and offboarding processes for new hires and exiting employees within a rapidly growing operation, ensuring smooth transitions and compliance with company.
• Standard Operating Procedures (SOPs) Development: Developed, implemented, and maintained SOPs across multiple disciplines, bringing order and documentation to previously ambiguous processes.
• Cross-Departmental Support: Provided assistance in ad-hoc projects across departments, demonstrating adaptability and collaboration skills to ensure successful project outcomes.

San Mateo, CA, US

• Office Management & Administration Oversight: Managed office operations with a focus on facilities and maintenance, ensuring smooth functioning of daily activities. This includes (but is not limited to) opening and.
• Multi-Location Support: Provided assistance to events and needs for over 300 employees across three studio locations spanning three states, including remote employees across the US.
• Budget Management:Created & maintained budget for daily, weekly, monthly, and yearly events, as well as general studio needs. Responsible for sourcing products/vendors, obtaining bids, and ensuring cost-effectiveness.
• Space Organization: Maintained organization of both physical and online spaces, including closets, kitchens, physical inventory, and digital platforms. Implemented and improved Standard Operating Procedures (SOPs) to.
• Project Planning and Management: Developed plans for upcoming projects and events, presented proposals to upper management for approval, and initiated the process of project creation and management.

• Executive Assistance for Nonprofit President: Provided on-call assistance to the President of GG Women Professionals, an up-and-coming nonprofit organization dedicated to supporting women in the gaming industry.
• 501c3 Application Support: Assisted with documentation and application processes for obtaining 501c3 tax-exempt status, ensuring compliance with regulatory requirements.
• Professional Research and Recommendations: Conducted research to identify and evaluate professionals such as tax professionals, attorneys, and other relevant experts. Presented recommendations to the President based on.

Los Angeles, US

• Executive Support: Provided administrative assistance to 5 C-level executives, managing day-to-day operations within the company as well as attending to their personal needs.
• Travel Coordination: Organized international and regional travel arrangements for various events and speaking engagements, ensuring seamless logistics and accommodations. Many employees were international (outside of.
• Communication Facilitation: Acted as a central communications hub between employees, discord members, and executives, fostering effective and efficient information exchange across different levels of the organization.

San Jose, CA, US

• Project Analysis: Conducted comprehensive analysis of information within assigned projects to ensure accuracy and adherence to project requirements.
• Process Verification: Confirmed that correct steps were taken within projects, including conducting security checks and ensuring compliance with relevant protocols and standards.
• Task Completion Oversight: Monitored and ensured the completion of assigned product items within projects, maintaining accountability and quality throughout the project lifecycle.

San Jose, CA, US

• Specialty Success Team Member: Collaborated as a member of a specialty success team dedicated to providing support to a top US bank and our mutual customers.
• White-Glove Service: Emphasized white-glove service, delivering personalized and high-touch assistance to meet the unique needs of clients and uphold exceptional service standards.
• Broad Knowledge Base: Utilized a broad knowledge base to address diverse inquiries and resolve complex issues, ensuring comprehensive support and customer satisfaction.

Sunnyvale, California, US

• Customer Feedback Assistance: Provided assistance with customer contact points to gather feedback on the game and assist with any errors they were facing.
• Feedback Analysis: Analyzed feedback received from customers to identify trends and patterns, keeping track of all in order to provide needed guidance to the development team to implement bug fixes, etc.
• Forwarding Feedback to Development Teams: Communicated feedback trends to development teams, facilitating informed decision-making and improvements within the game and it's internal systems.

• Tier 2 Support Assistance: Provided specialized assistance to Tier 1 representatives dealing with merchants requiring additional support.
• Issue Resolution: Quickly and efficiently resolved issues reported by partners and merchants, ensuring prompt resolution and customer satisfaction.
• Project Leadership: Led a project aimed at correcting tax information for merchant accounts to prevent them from being subjected to Backup Withholding. Managed a queue of over 600 affected accounts, ensuring timely and.

• Call Management: Answered inbound calls, triaged them, and directed them to the appropriate call queue based on the nature of the inquiry (e.g., technical issues to Technical Support queue, purchasing information to.
• Account Maintenance: Conducted account maintenance tasks as requested, including updating phone numbers, addresses, bank account information, and other relevant details to ensure accuracy and completeness.
• Issue Troubleshooting: Troubleshot customer issues, such as missing deposits or funds on hold, and collaborated with other departments as needed to resolve issues and provide effective assistance to customers.

• Business Setup Support: Assisted in setting up a brand new business from the ground up, contributing to its establishment and initial operations.
• Event Scheduling: Scheduled daily, weekly, and monthly events for gatherings of up to 70 people at a time, ensuring smooth coordination and execution.
• Social Media Promotion: Promoted the store's Facebook page and special interest groups related to the shop, engaging with customers and driving online visibility.
• Inventory Management: Managed the store inventory comprising over 3000 individual SKUs, ensuring accurate tracking and availability of products.
• Sales Techniques Utilization: Utilized suggestive-based sales techniques to identify customer game preferences, resulting in increased sales and improved customer retention.
• Employee Management: Managed and provided guidance to store employees, fostering a supportive and productive work environment.

Campbell, CA, US

• Interview Coordination: Conducted interviews for front of house and back of house positions, ensuring appropriate staffing levels and qualified hires for smooth operations.
• Employee Termination Notification: Notified employees of termination of employment as necessary, following company protocols and procedures.
• Kitchen and Cashier Operations Oversight: Provided daily oversight of kitchen and cashier operations, ensuring efficiency, quality, and adherence to standards.
• Shift Scheduling: Scheduled shifts for kitchen employees, facilitating optimal staffing coverage to meet operational demands.
• Bank Deposits Management: Handled bank deposits and returned with change as needed, managing financial transactions efficiently and accurately.

Campbell, CA, US

• Stock Reordering: Managed stock reordering for multiple shops, ensuring adequate inventory levels to meet customer demand and maintain sales.
• Sales Reconciliation: Reconciled daily sales data in QuickBooks, verifying accuracy and completeness of financial records for each shop.
• Deposit Preparation: Prepared deposits for multiple shops, organizing and documenting funds for banking transactions in a timely manner.

Campbell, CA, US

• Inventory Management: Conducted inventory counts for the shop, ensuring accurate tracking of stock levels.
• Stock Reordering: Reordered stock as needed to maintain inventory levels and meet customer demand.
• Cash Management: Counted out change bags for each shift, ensuring cash availability for transactions.
• Sales Data Entry: Utilized QuickBooks accounting software to input shift sales data, maintaining accurate financial records.
• Safe Reconciliation: Reconciled the change safe each day, verifying the accuracy of cash transactions and maintaining security protocols.
• Delivery Operations: Delivered donuts to multiple storefronts, ensuring timely and efficient distribution of products.

Campbell, CA, US

• Beverage Crafting: Created handcrafted espresso beverages, ensuring quality and consistency in every cup served.
• Atmosphere Creation: Established a welcoming and "wacky" atmosphere for customers, aligning with the theme of the establishment to enhance the overall experience.
• Cash Handling: Handled cash transactions with precision and accuracy, maintaining financial integrity and compliance with operational procedures.
• Customer Recommendations: Provided personalized recommendations for donut flavors to customers, enhancing their satisfaction and enjoyment of the product offerings.

Emeryville, CA, US

• Product Recommendations: Offered suggestions on various drinks, beans, tea leaves, and equipment to customers, assisting them in making informed choices based on their preferences.
• Beverage Crafting: Created handcrafted espresso drinks, ensuring high-quality preparation and presentation to meet customer expectations.
• Cash Handling: Managed cash transactions with precision and accuracy, maintaining financial integrity and adhering to operational protocols.

Certificate, Baking And Pastry Arts/Baker/Pastry Chef

Associate'S Degree, Communication And Media Studies