Manage and lead several teams of professionals that drive systems change, business innovation, operations and strategy for the Human Services department within Hennepin CountyMy teams focus on the integration of strategy within operations to continuously improve the overall resident experience and ensure solutions are fiscally responsible for the organization

Led and managed staff in Internal Services area within Human Services that perform : strategic planning, business process analysis & improvement, project management & facilitation, change management, etc. Summary of Accomplishments: • Led the organizational design initiative to transform the leadership structures to align the work to the outcomes of our residents in Hennepin County• Led the Human Services executive leadership team through strategic planning and visioning… Show more Led and managed staff in Internal Services area within Human Services that perform : strategic planning, business process analysis & improvement, project management & facilitation, change management, etc. Summary of Accomplishments: • Led the organizational design initiative to transform the leadership structures to align the work to the outcomes of our residents in Hennepin County• Led the Human Services executive leadership team through strategic planning and visioning for the Human Services department • Empowered staff to lead without authority, drive change throughout the organization, and focus on the outcomes for our residents in Hennepin County• Managed the initial business processes that residents use within the 6 community sites across Hennepin County in the Human Service Centers to increase integration and provide a consistent resident experience throughout Hennepin County Show less

Lead strategy management efforts within Human Services that align our work along the Human Services Value Curve. Managed the Business Project Management and Strategic Planning offices within the Human Services and Public Health Department. Summary of Accomplishments • Led the development and implementation of the strategy framework to align the organization around the outcomes for the residents that we serve • Led Health and Human Services strategic planning and change… Show more Lead strategy management efforts within Human Services that align our work along the Human Services Value Curve. Managed the Business Project Management and Strategic Planning offices within the Human Services and Public Health Department. Summary of Accomplishments • Led the development and implementation of the strategy framework to align the organization around the outcomes for the residents that we serve • Led Health and Human Services strategic planning and change management plans to drive towards a collective mission and vision bringing 5 entities together • Led large scale transformational change initiatives – including executive coaching and leaders at all levels of the organization• Facilitated and supported organizational change by developing strategic frameworks to enhance business process improvement and recommendations• Collaborated cross-functionally and effectively influenced without authority to drive business decisions regarding a new budget framework and approach for the organizational to support an organizational financial transformation effort• Lead and align internal engagement strategies by enhancing workplace culture, communication, engagement, diversity and inclusion, and employee development• Led and implemented a strategic organizational change initiative for the Minnesota Association for County Social Service Administrators (MACSSA) to transform their association to increase their capacity to lead, drive policy level changes, engage a more diverse viewpoint, and strengthen their membership to innovate within the human services system across the state of Minnesota • Led and facilitated the 2015-2017 strategic planning process for the Minnesota Association for County Social Service Administrators (MACSSA) to rebrand their mission and vision and define their strategic focus moving forward Show less

Lead and supervise the business planning and facilitation discipline within Integrated Planning & Analysis- Supervise assignments and communications across HSPHD related to Business planning and facilitation efforts.- Train, coach and supervise direct and indirect HSPHD professional staff in business planning and facilitation activities- Set and communicate standards of excellence for the discipline- Drive continuous improvement and best practices for business planning and… Show more Lead and supervise the business planning and facilitation discipline within Integrated Planning & Analysis- Supervise assignments and communications across HSPHD related to Business planning and facilitation efforts.- Train, coach and supervise direct and indirect HSPHD professional staff in business planning and facilitation activities- Set and communicate standards of excellence for the discipline- Drive continuous improvement and best practices for business planning and facilitation- Collaborate and coordinate with other discipline owners to provide integration of services, leadership, and oversight to best meet the needs of the customer request- Conduct participatory business planning efforts to allow groups to think strategically, drive change within their organization and implement goals that are manageable and focus on the outcomes and changes needed to move the organization and their staff forward Show less

Lead strategic initiatives for service areas and department efforts to develop targeted business plans and/or make fundamental business decisions. Manage communication and client relationships throughout the full project lifecycle. Summary of Accomplishments - Lead projects to develop plans for project or program needs, goals and implementation- Build frameworks for customers to successfully implement strategies derived from their business planning efforts- Manage… Show more Lead strategic initiatives for service areas and department efforts to develop targeted business plans and/or make fundamental business decisions. Manage communication and client relationships throughout the full project lifecycle. Summary of Accomplishments - Lead projects to develop plans for project or program needs, goals and implementation- Build frameworks for customers to successfully implement strategies derived from their business planning efforts- Manage inter and intra department level projects for management planning, operational planning or redesign efforts- Provide business and project development consultation- Manage projects and collaborations with multiple internal and external partners- Coach, train, and lead new facilitators and staff in change management strategies- Implement innovative business solutions that meet specified business objectives and create new business efficiencies - Develop and implement strategies for best practices to manage department wide policies and procedures- Lead and manage department wide transformational projects identified as departmental priorities Show less

Collaboratively developed training programs and modules for HSPHD staff and county wide initiatives. Summary of Accomplishments - Managed projects by conducting program planning, initiation and execution of training projects for both HSPHD and other county departments- Led, designed and managed training, resources and web content for mobile technology rollout within HSPHD- Developed a comprehensive training programs that supported the customers identified best… Show more Collaboratively developed training programs and modules for HSPHD staff and county wide initiatives. Summary of Accomplishments - Managed projects by conducting program planning, initiation and execution of training projects for both HSPHD and other county departments- Led, designed and managed training, resources and web content for mobile technology rollout within HSPHD- Developed a comprehensive training programs that supported the customers identified best practices by providing a blended training experience with a combination of web-based and classroom training- Facilitated change management sessions with all levels of the organization Show less

Determined and approved eligibility for assistance programs that were funded through federal, state and local jurisdictions. Conducted intake assessments for clients and provided them with resources to navigate the complex social services systems.Summary of Accomplishments - Managed the confidential caseload of Hennepin County employees - Provided health care subject matter expertise to the Quality Assurance team in a successful effort to decrease the error rate within… Show more Determined and approved eligibility for assistance programs that were funded through federal, state and local jurisdictions. Conducted intake assessments for clients and provided them with resources to navigate the complex social services systems.Summary of Accomplishments - Managed the confidential caseload of Hennepin County employees - Provided health care subject matter expertise to the Quality Assurance team in a successful effort to decrease the error rate within the area- Communicated and negotiated with business partners to access services to meet the needs of clients- Made appropriate referrals for clients to other county services or community provider Show less