Founder & Ceo
Current
• Bootstrapped company across two distinct product lines to profitability – developing all facets of business from product development and branding to marketing and operations while balancing P&L• Built and shipped 0-to-1 digital and physical products through end-to-end product development process; conducted competitive market research, defined user-centric product vision and strategy, identified early adopters and their pain points, and led a cross-functional team through design and fast testing and iteration cycles to achieve product-market fit• Hired, directly managed, and mentored a diverse team while establishing and overseeing remote-first and asynchronous operating procedures; created a company culture of open communication, curiosity, and creativity Product Line #1: mobile-first eCommerce website for both desktop and mobile• Established product success metrics and created and executed hypothesis- and data-driven product roadmap that prioritizes product features and backlog for digital experiences across key customer touch points by working closely with engineering, marketing, design, and customer experience; increased CLV by 22% and website conversion rate by 56% in the last year• Established Mansa Tea’s luxury branding through strategic partnerships with Michelin-starred restaurants and 5-star hotels (e.g., Per Se, Le District, Baccarat Hotel); resulted in 10+ press features (e.g., NYTimes, Food Network, Business Insider, USA Today) Product Line #2: Virtual tea experience as team building events• Built and launched virtual tea experiences for private and corporate clients (Fortune 500, high-growth startups) in early 2020 to meet customer demand for COVID-friendly experiences; resulted in 6x revenue increase with an average rating of 4.9/5.0