A passionate hotelier with over 17 years of international experience. Leading in almost all categories of hotels, i.e. full service, convention, luxury, resorts, airport and boutique properties. Promoting a culture of excellence through the principle of learning and sharing, to ensure that everyone is empowered to be a leader in the business! 💪🏻 A proven track record in leading large teams, spearheading projects, including hotel pre-opening, refurbishments, technology implementation and overall business improvement.An advocate for continuous development and using all available resources to improve my knowledge and business capabilities, with a great impact coming from certifications through Harvard Business Publishing, Harvard Mentor Manager, Hilton and LinkedIn Learning.Recently acquired a certification in Business Analytics and Revenue Management, supporting my experience with the technical understanding and tools to improve data-driven decision making.Pursuing leadership roles where I can eagerly contribute to meaningful change, drive innovation and deliver results.
Hilton London Metropole
View- Website:
- londonmet.hilton.com
- Employees:
- 261
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Director Of RoomsHilton London MetropoleEgham, Gb -
General ManagerGrovefield House Hotel Jul 2024 - Nov 2024
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Director Of RoomsFairmont Windsor Park Feb 2023 - Feb 2024London Area, United Kingdom251 Hotel Bedrooms – Luxury15 Meeting rooms 19,986 Sq. Ft. (8,624 Sq. Ft. largest venue)7 Restaurants and bars Award winning destination Spa• Oversee the operations of the front office, housekeeping, guest relations, concierge and reservations• Directing over 100 associates, providing daily support in operations and driving projects that continuously improve the Guest experience• Implementation and training of Leading Quality Assurance (LQA) and brand standards • CRM and online review management -
Director Of OperationsHilton Nov 2020 - Jan 2023Transcorp Hilton Abuja | Federal Capital Territory, Nigeria667 Hotel Bedrooms – Full Service20 Meeting rooms 26,964 Sq. Ft. (8,859 Sq. Ft. largest venue)9 Restaurants and bars (+-1500 covers daily)• Directing all aspects of the hotel operations, including IT, Guest Experience, Front Office, Housekeeping, Engineering, Fitness and Recreation, Security, Food and Beverage, Culinary and Food Safety Management• 2 restaurants/bars and the business centre renovated • Repositioning of the F&B, entertainment and marketing plan refresh, delivering +60% increase in revenue vs 2019 and improved guest satisfaction• Hosting of major events, several heads of state and other influential guests• HACCP implementation and compliance• Budget preparation, presentation and strategic planning• Tech integration and management, i.e. KIPSU, SynnergyMMS, Medallia• Deputize for the General ManagerTraining and Development: Shine 2 (GM Development Program) -
Operations ManagerHilton Oct 2017 - Nov 2020Legend Hotel Lagos Airport, Curio Collection By Hilton | Lago, Nigeriau54 Hotel Bedrooms – Upper Scale Full ServiceAdditional phase with 98 Hotel Bedrooms in development• Pre-opening activities including hotel fit out• Full hotel team recruitment and development• Brand identity creation and positioning • Development of leading HR policies and procedures • SOP development and implementation• Free Trade Zone - Procurement, international shipping, clearing and logistics -
Front Office ManagerHilton Feb 2015 - Sep 2017Hilton Durban | Kwazulu-Natal, South Africa328 Hotel Bedrooms – Full Service with 9,508 Sq. Ft. Meeting Space• Full refurbishment of hotel, rooms and F&B outlets• Business Lounge - Led the full refurbishment and reopening• Team development and performance management to meet all objectives / KPIsTraining and Development: • Completed Shine4D 2016 - Development program to prepare for next role as Director of Operations • Completed Elevate 3 – 2016 Hilton Leadership Series • Project Manager for the opening of a new Business Lounge – May 2016• Active participator in full hotel refurbishment program 2015 – 2017 Winner of the Department of the Year 2016 Best Manager Award 2015 -
Food And Beverage ManagerHilton Durban Oct 2016 - Mar 2017Durban Area, South Africa• Leading a multiple outlet operations, meeting and event facilities• Refurbishment and reopening of all day dining restaurant VASCOS• Hosting VIP and other major events, i.e. World Economic Forum (WEF) -
Assistant Front Office ManagerLegacy Hotels & Resorts Aug 2013 - Jan 2015Michelangelo Hotel | Sandton, South Africa243 Hotel Bedrooms – Luxury Full Service A member of The Leading Hotels of the World (LHW)Leading Quality Assurance (LQA) -
Front Office Supervisor / Night ManagerHyatt Hotels Corporation May 2012 - Apr 2013Hyatt Regency New Orleans | Louisiana, Usa1193 Hotel Bedrooms – Full Service with 200,000 Sq. Ft. Meeting Space -
Front Office ManagerChampagne Sports Resort Mar 2009 - Apr 2012Central Drakensberg, South Africa152 Hotel Bedrooms & 91 Timeshare, Self-Catering Chalets49,420 Sq. Ft Meeting Space (13,024 Sq. Ft. largest venue)• RCI Gold Crown Resort• Timeshare management• Golf Club House Management -
Front Office ManagerMakaranga Garden Lodge Apr 2007 - Mar 2009Kloof, South Africa21 Hotel Bedrooms – Full Service
Ashley Smit Education Details
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Hilton Leadership SeriesGeneral Manager Development Program -
Hilton Leadership SeriesOperations Management -
The Fern Hill Hotel And Training CollegeHospitality Management -
Carter High School
Frequently Asked Questions about Ashley Smit
What company does Ashley Smit work for?
Ashley Smit works for Hilton London Metropole
What is Ashley Smit's role at the current company?
Ashley Smit's current role is Director of Rooms.
What schools did Ashley Smit attend?
Ashley Smit attended Hilton Leadership Series, Hilton Leadership Series, The Fern Hill Hotel And Training College, Carter High School.
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Ashley Smit
United States5gmail.com, sequent.com, textronsystems.com, advanceautoparts.com, advance-auto.com4 +191682XXXXX
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1ymail.com
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Ashley Smit
Newcastle Upon Tyne -
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