- Oversee and facilitate grant programs, ensuring efficient administration and strict compliance with funding requirements, while optimizing grant utilization and successfully passing audits.- Streamline HR and compliance processes, implementing best practices to enhance employee satisfaction and ensure adherence to regulatory standards.- Enhance organizational productivity by developing and executing strategic initiatives that improve workflow and reduce project turnaround time.- Manage three laptop refurbishment labs in Charlotte, NC, overseeing a team of over 75 staff consisting of lab technicians and supervisors to ensure operational excellence and high productivity.- Coordinate with corporate donors to efficiently handle and process incoming computer donations, strengthening donor relationships and optimizing donation workflows.

- Led and managed three laptop refurbishment labs in Charlotte, NC, overseeing a team of over 70 lab technicians and supervisors to ensure operational excellence and high productivity.- Coordinated with corporate donors to efficiently handle and process incoming computer donations, strengthening donor relationships and optimizing donation workflows.- Conducted weekly productivity assessments across all lab locations, using data-driven insights to drive continuous improvements and enhance operational efficiency.- Continuously enhanced and optimized computer refurbishment processes, implementing best practices and innovative solutions to boost efficiency and quality.

- Led successful rebranding efforts, including the creation of a new company logo, revitalizing the brand's image and identity- Managed website content and updates, enhancing the company's online presence and user experience- Developed and executed a data-driven social media strategy, posting weekly content to increase engagement and digital reach- Designed and produced print marketing materials, including billboards, magazine ads, and signs, effectively promoting the company and its services

Supported Eaton’s new Brightlayer initiative with the Brightlayer Technical Support TeamCreated Confluence pages for internal product support usage

- Served as backup support for territories on the East and West Small Project Management Organization teams as needed per management discretion - Supported approximately 50-100 customers, distributors, and Eaton Sales Engineers per day with technical changes, quotes, documentation, and warranty claims- Acted as a liaison between our customers and our manufacturing plants to ensure an outstanding customer service level and sustain superior relationships between Eaton and our customers.

- Provided product selections, cross-references, troubleshooting, and technical product support for Residential and Light Commercial Distributions (Loadcenters, circuit breakers, group metering, transformers, and switching devices)- Assisted customers with post-sale and pre-sale technical support by troubleshooting and recommending solutions to meet customer’s needs via phone, chat, and email- Used Microsoft Office Products, Enovia, VISTA, Sharepoint, Bidmanager and NanoRep on a daily basis to perform prompt and accurate customer service efforts

As a member of the operations team, I worked with individuals across the globe to help create and maintain sustainable solar panel systems to a variety of schools in the greater Kampla, Uganda area- Coordinated with All We Are's Chief Country Officer and other in-country team members via WhatsApp/Slack to schedule and facilitate technical site visits and new installations- Met bi-weekly with All We Are's Chief Operations Officer and other operations team members via Google Meet to review upcoming needs at the sites in Uganda

- Created new lab processes to maximize efficiency and train lab technicians on those new processes- Managed a team of 17 lab technicians at 2 different lab locations- Monitored inventory and production levels to ensure lab techs were prioritizing work correctly

-Led 45 to 60 minute tours of groups ranging from 5 to 20 people-Ensured all demos were up to date and working correctly

-Utilized Honeywell HMI Web Display Builder to design and implement 9 High Level Abnormal Situation Management graphics to fully convert the mill’s caustic plant to the updated graphics standards-Developed and implemented ladder logic systems to minimize and eliminate excessive alarm flooding during outages and extended maintenance work-Led a drum feed optimization trial to collect and analyze chip quality data to help minimize economic loss in the mill’s woodyard

-Socialized with children and adults on different ranges of the spectrum-Taught different skill sets to individuals with autism-Provided transportation to and from activities/work for these individuals

-Coordinated with a team of 7 employees to repair, refurbish and reimage over 100 laptops weekly for low income students in the Charlotte Mecklenburg School District

-Reimaged donated laptops to distribute to low-income families in the Charlotte-Mecklenburg area-Cleaned and inspect laptops as they come into inventory-Updated inventory totalling to over 1,000 laptops-Trained new employees on daily tasks and replacement of various computer parts

-Created study guides and course materials for 3 different students-Administered practice and placement tests for elementary through high school students-Worked through problems in mathematics, science and language arts-Scheduled tutoring sessions with students in hour to hour and a half increments on a weekly basis