Ashley So Email & Phone Number

- Handle daily CS operation- Handle escalation complaint if customers were not satisfied after speaking with CSRs including calls/emails/face-to-face customers- Coach new recruits- Communicate with other department to improve the company operations- Communicate with merchants/sales to settle problem case of customers- Handling social media complaints via.

- handle escalation complaint- handle product replacement- handle social media complaint via Facebook, Consumer Council

- Call Center- Handle daily operation- Handle escalation calls if customers were not satisfied after speaking with customer care agents- Coach new recruits- Communicate with other department to improve the company operations- Communicate with merchants/sales to settle problem case of customers- Handling social media complaints via Facebook, Wechat- Assist.

- Call Center- Provide quality service and support to customers- Handle daily customer enquiries and complaints via phone and e-mail - Follow up status of pending customer service case, including deals purchased and technical service request- Respond to clients requirements with suitable solutions- Liaise and co-ordinate with sales team & technical team.

- Answer incoming phone calls and take messages as required- Handle incoming/outgoing faxes, mail, couriers- Handle ad hoc projects and other admin duties when assigned- Quotation to customer after device checking if broken- Handle incoming/outgoing faxes, mail, couriers- To provide general office administrative support, maintain office supplies, POSM &.