Ashley Stemann Email & Phone Number

Greenville, SC, US

Greenville, South Carolina, United States

• Promoted to Senior Customer Success Manager in January 2022 due to being in the top 20% of the CSM cohort 2 out of the 3 years in the role
• Ranked 3rd in the CSM Cohort for 2023
• Worked with 8 Account Executives across North Carolina and South Carolina to maintain and grow our digital base at 29 institutions
• Maintained relationships with LMS Admins to ensure smooth transitions when LMS changes are made
• Grew digital base by 8% year over year for Fiscal Year 2023
• September 2023 Ethos Award Runner Up which recognizes exemplary effort aligned to the Cengage EthosIn January 2022, I was promoted to a Senior Customer Success Manager role after 3 years as a Customer Success manager.

• Supported six Account Executives over two states in managing a $6.3 million base of revenue while encouraging digital growth and activations
• 2020 Circle of Excellence Achiever for consistently obtaining goal metrics in the top 10% of the company over 3 years
• 2020 Customer Success Manager of the Year for the Southeast Region
• Overachieved or achieved company-set sales goals every year in position As a Customer Success Manager, I worked alongside six Account Executives to maintain and grow our district’s digital base across North Carolina.

Greenville, South Carolina Area

• Managed a $2 million territory and work to increase sales and promote technology growth
• Utilized company CRM to successfully promote sales within territory and keep accurate forecasts in place
• Trained new hires on company CRM and keep current employees up to date on CRM changes from 2015-2018
• Participated in the Peer Leader program acting as a mentor for newest hires and influencing their development in 2017 and 2018 to assist in new hire success rate
• Maintained a three- year sales average of 106.8% of goal
• 2019 Circle of Excellence Achiever for consistently obtaining goal metrics in the top 10% of the company over 3 yearsAfter taking time to learn about the banking industry, I realized how much I missed working in the.

Augusta Road

• Part of a team that grew Augusta Road branch to $5 million in deposits and $2 million in first year of opening
• Contributed to branch opening at 1 North Main
• Fulfilled both personal banker and teller responsibilities
• Assisted individuals and businesses in opening checking and savings accounts and general account maintenance
• Developed knowledge and ability to create a of variety of loan types including Home Equity Lines, Home Equity Loans, Car Loans, and Unsecured LoansMy time at CertusBank allowed me to continue learning about the.

142 Milestone Way, Greenville, SC 29615

• Developed strategies to find mortgage leads in the greater Greenville area
• Grew knowledge of a variety of loan types including Renovation, Conventional, USDA, FHA, FHA with repair escrows, and VA
• Created database to track team leads which increased ability of the team to update agents and turn leads into sales
• Walked clients through the entire loan process and ensured a high level of customer satisfactionMy time at PrimeLending confirmed my desire to work in a position where I can help simplify complex processes in order to.

• Planned, organized and implemented selling strategies within assigned territory to achieve and/or exceed established sales goals
• Managed budget and resources to successfully promote business while meeting company standards
• Provided service to established accounts and organized and implemented technology training sessions as needed to professors and students
• Exceeded 2011 digital sales goal by 30%
• Achieved 101% of 2012 print sales goal and grew territory by 10%
• Exceeded 2012 digital sales goal by 42%When I joined Cengage Learning in 2010, it was my first foray into field sales. I learned how to successfully engage customers at my accounts in order to demo our learning.

Spartanburg, SC

• Assisted sales representatives in learning techniques to improve sales both personally and as a store
• Completed extensive management training through corporate training program
• Handled customer escalations
• Received award in 2009 for “Overall Performance Excellence Assistant Store Manager”
• Managed inventory countsBecoming a manager at AT&T gave me the opportunity to work with sales consultants to give them confidence in selling our products. I was also able to learn more about how different people learn.

• Consistently made quota after two months of employment
• Ranked as one of the top three sellers during tenure as sales representative
• Received Service Excellence Award for outstanding customer service
• Promoted to management role after less than 2 years in sales roleAT&T introduced me to my passion for making technology make sense for the individual. I realized quickly that so many people want to utilize technology.

Greenville, SC

• Provided beverage service and a high level of customer service to customers
• Studied coffee types and beverage specifications in order to assist customers in beverage choices and provide product knowledge
• Maintained store appearance and assisted in store resetsMy position as a barista gave me the opportunity to interact with a multitude of different types of people. I was able to build communications skills and learn.

Greenville, SC

• Managed the front desk and greeted visitors and clients
• Prepared student loan documents for institutions that were clients of the company
• Assisted others in the office in clerical tasks that needed to be completed.My position at Weber & Associates taught me the importance of organization. I was able to hone skills on how to create processes for.

Masters, Business Administration

• Attended International Business Law course that studied law in London, England, Paris, France, and Brussels, Belgium

Bachelors Degree, Business Administration; Public Policy/Literature Minor

• Received recognition as a Kentucky Colonel during internship (Spring 2006) • Interned at the Kentucky Governor’s Office (Spring 2006) •.