Ashley Stephenson Email & Phone Number

Experienced Scheduling Manager with a demonstrated history of working in the medical practice industry. Strong program and project management professional skilled in Microsoft Word, Communication, Administration, Microsoft Excel, and Appointment Scheduling.

Listed skills include Customer Service, Administration, Microsoft Office, Communication, and 6 others.

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  Scheduling Department Manager

  Schweiger Dermatology Group

  Nov 2014 - Present - New York, Ny

  • Develop objectives for the offices day-to-day activities.• Scheduling of staff planning to maximize the productivity.• Joins and leads change management initiatives.• In coordination with Director, hire, coach and provide training to staff to maintain customer service standards.• Ensure compliance with HIPAA guidelines.• Coach to develop soft skills including using required call standards, control the call techniques, administrative accuracy, and problem solving skills.• Continuously solutions-oriented in focus. Identify gaps in people, process, and technology and work with Director and team members to optimize efficiency. • Implement training manuals and modules for all new and existing employees.• Interpret and implement quality assurance standards and identify training needs as well as organize training interventions to meet quality standards.• Maintain positive relations and communications with colleagues and team members