Senior Marketing Account Manager
CurrentAs the Senior Marketing Account Manager, I expertly foster client relationships and develop data-driven marketing strategies for a variety of clients and projects, while building and maintaining relationships with our internal program and creative teams, to help us continue our growth as a nimble, swift, and impactful marketing agency.▪ Manage multiple clients or a large portfolio account▪ An instrumental marketing contributor to the re-bid of RFP that awarded a TCV of $73.5M ▪ Ensure customer satisfaction; Deliver favorable CLEAResult Client Satisfaction Scores▪ Deliver best-in-class client service▪ Increase revenue and profitability through account growth, contract renewals, and/or streamlined labor hour allocations▪ Develop data-driven marketing plans in support of client goals; Ensure client goals are met▪ Write creative/strategy briefs▪ Oversee implementation of B2C outreach campaigns, sales tools, events, and other marketing deliverables▪ Drive campaign reviews, filter and translate client feedback▪ Collaborate with business development, program teams, and program directors to identify and grow opportunities within various territories▪ Collaborate with legal and business development teams in the review and execution of marketing-impacted contracts and scopes of work▪ Provide oversight and mentorship to marketing account managers/associate marketing account managers▪ Support a portfolio of accounts with >$2m in revenue▪ Responsible for management of annual client marketing budgets, as well as identifying up-sell opportunities to drive additional revenue▪ Responsible for accurately forecasting and delivering on projected client revenue in relation to agency labor hours and direct costs▪ Understands and interprets financial results relative to P&L and revenue▪ Collaborates with financial operations and project management teams to ensure timely and accurate invoicing, mid-month reporting, and Adaptive forecasting needs