Senior Manager focused on driving sales growth, developing high-performing teams, and optimizing customer experiences. Skilled in strategic planning, performance management, and operational excellence, with a strong commitment to executing company vision and delivering results. Known for building collaborative environments and partnering with senior leadership to achieve business goals.

• Drove sales growth and profitability across multiple locations in Atlanta West, leading a cross-functional team of up to 10 members to exceed performance goals. • Implemented data-driven strategies to optimize the sales funnel, achieving a substantial increase in regional sales revenue within the first year. • Enhanced sales performance, achieving highest total sales in 2021 and 2022 with a 5% year-over-year increase, currently holding the top regional position for 2024. • Consistently exceeded monthly quotas by empowering and developing the sales team through targeted action plans and motivational strategies. • Established and managed Partnership Agreements with national rehabilitation chains, boosting annual sales through collaborative initiatives. • Expanded market reach by designing and executing four successful marketing campaigns, opening new business opportunities through strategic sales approaches, and delivering impactful presentations to consumers and small business owners.

• Advanced rapidly through the 2-year Apprentice program, transitioning from an Apprentice to the role of Leadership Development Program Manager. Roles: • Team Lead: successfully achieved sales growth in the million-dollar store by surpassing the set goals and quotas. They introduced 400 new lines of services and exceeded the sales target by 110 to 130%. Additionally, effectively generated leads for new business by identifying and addressing customer needs through solutions-based sales techniques. • Specialist: excelled in advising customers on products, leading to increased sales and services. They consistently exceeded quarterly sales targets and ranked among the top 10% in the district of Georgia North. • Hostess: team prioritized delivering exceptional customer service, resulting in an impressive 98% customer satisfaction rate.

• Cultivated loyal customer base by providing excellent customer service. • Sought new sales opportunities by networking, attending trade shows, cold calling and following up on leads. • Determined customer needs and calculated payment options based on consultative sales process.