Ashley Gaither Email & Phone Number

• Uphold full accountability for the processing, preparation, filing, and tracking of hard copy and electronic documents
• Process incoming correspondence, inquiries, issuances, and/or operational actions received from Congress, legislative, Defense Health Agency (DHA) Document Management Division, Personnel and Readiness, Active Duty.
• Facilitate cooperation as a liaison between the Personnel and Readiness, Office of Health Affairs and DHA formally TRICARE Management Activity Branch.
• Evaluate existing procedures and policies, with a focus on identifying weaknesses or inefficiencies, and recommending processes that significantly improve the operation of the Correspondence Management Control System
• Apply electronic procedures and the Automated Information System (AIS) to track and report status of staff actions
• Submit updates which declare the status of correspondence items to the weekly Status Report and similar reports

Fort Belvoir, Virginia

• Provide end user support, including but not limited to, CAC certificate publishing and software support.
• Maintain processing, distribution of clients computer tickets in BMC Remedy
• Ensure all Tier II Tickets meet SLA standard for DLA; Gold, Silver and Bronze clients
• Update and certify proper input of Tickets resolutions
• Work as a Liaison between Tier III, system Administration and Network Engineers, to resolve escalated tickets
• Provide daily reporting and analysis of tickets and mass errors/outages to Program Manager and executives

Pentagon

• Uphold full accountability for the processing, preparation, filing, and tracking of hard copy and electronic documents
• Process incoming correspondence, inquiries, issuances, and/or operational actions received from Congress, legislative, Defense Health Agency (DHA) Document Management Division, Personnel and Readiness, Active Duty.
• Facilitate cooperation as a liaison between the Personnel and Readiness, Office of Health Affairs and DHA formally TRICARE Management Activity Branch.
• Evaluate existing procedures and policies, with a focus on identifying weaknesses or inefficiencies, and recommending processes that significantly improve the operation of the Correspondence Management Control System
• Apply electronic procedures and the Automated Information System (AIS) to track and report status of staff actions
• Submit updates which declare the status of correspondence items to the weekly Status Report and similar reports

Pentagon

• Performed a range of daily administrative activities, including the preparation and distribution of daily reports, development of progress reports for the Helpdesk, and creation of PowerPoint Presentation for briefings
• Diagnosed and resolved daily technical and user problems in a customer service focused, collaborative environment
• Reviewed, interpreted, and processed requests from Foreign Guests accounts, utilizing DoD Global Directory Service
• Provided effective end user support by resetting passwords, creating new accounts, and troubleshooting software
• Facilitated remote assistance and solutions by communicating with users through phone, live chat, and email
• Installed certificates and programs that were required in order for the Operating System to perform properly

Quantico, Virginia

• Assisted the supply technicians with the control, procurement, issue, and disposition of supplies and equipment
• Directly responsible for controlling the volume and distribution of supplies throughout the warehouse
• Identified and swiftly corrected unsafe conditions, and reported any uncorrectable conditions to supervisors

Fort Belvior, VA

• Performed a range of daily administrative activities, including the preparation and distribution of daily reports, development of progress reports for the Helpdesk, and creation of PowerPoint Presentation for briefings
• Diagnosed and resolved daily technical and user problems in a customer service focused, collaborative environment
• Reviewed, interpreted, and processed requests from Foreign Guests accounts, utilizing DoD Global Directory Service
• Provided effective end user support by resetting passwords, creating new accounts, and troubleshooting software
• Facilitated remote assistance and solutions by communicating with users through phone, live chat, and email
• Installed certificates and programs that were required in order for the Operating System to perform properly

Business Administration And Management, General

Advance Studies Diploma

Education record

Advanced High School Diploma, Business Administration/Accounting

Defense Acquisition University Courses 2012 ACQ 101 Fundamentals of Systems Acquisition Management HBS 236 Career Management HBS 201.