Ashley Tilke Email & Phone Number

Hopkins, Minnesota, United States

St Paul, Minnesota, United States

● Advises 50+ high school juniors and seniors, primarily from first-generation or low-income backgrounds, guiding them through the college application process, resulting in at least 85% matriculating into college● Leads group after-school information sessions focusing on FAFSA navigation, effective essay writing strategies, college selection for optimal fit, scholarship application processes, and motivational techniques to overcome challenges ● Advises students individually using a 1:1 near-peer coaching model increasing students’ understanding of colleges/universities, careers, higher education finances, and post-secondary education life● Manages schedule using Outlook in order to balance case load, monthly after-school sessions, 5-10 1:1 meetings per week, and regular check-ins with supervisors● Collaborates with other team members on strategies to increase student outreach and engagement; methods have led to a 25% increase in engagement within cohort in the first 2 months● Tracks data using Sales Force and Overgrad to ensure accurate records of student progress and organization data● Engages in professional development training 5 hours per week centered around coaching techniques, diversity, equity, and inclusion (DEI) principles, and college access strategies to enhance the support provided to student cohorts

Coon Rapids, Minnesota, United States

(Initially worked from August 2018 - August 2019)● Maintained sanitary conditions across kitchen areas and the front lobby to improve employee efficiency and customer satisfaction● Solely operated point of sales registers under fast-paced conditions to efficiently process 200+ orders per shift● Able to rotate between various positions based on the needs of the restaurant● Provided exemplary customer service by verbalizing orders back to customers and appropriately responding to customer questions, concerns, or complaints to ensure quality service● Quickly and accurately prepared orders ranging from 1-20+ items while leading the food line and keeping customer wait times down

Sappington, Missouri, United States

● Worked with a team of cleaners to efficiently clean 3-5 homes per day within allotted time frames resulting in high client satisfaction● Conducted deep cleaning activities with proper cleaning techniques and equipment via mopping, vacuuming, scrubbing, linen changing, and trash removal according to client specifications● Organized and tidied up rooms, bathrooms, and closets to optimize space and functionality● Communicated effectively with clients to understand their specific cleaning needs and preferences while under manager supervision● Upheld confidentiality and respect for clients’ privacy and property while performing cleaning duties● Identified appropriate cleaning solutions and safety measures to prevent damage to surfaces, floors, walls, and furniture

Minneapolis, Minnesota, United States

● Studied research materials related to Autism Spectrum Disorder (ASD) and Agenesis of the Corpus Callosum (AgCC)● Observed and assisted in behavioral and standardized data analysis, and participant behavioral testing, specifically the administration of ASD diagnostic tools (Bayley-4, ADOS-2, Woodcock Johnson IV, Vineland Adaptive Behavior Scales)● Organized study participant files and digitized tables (WPPSI-IV), increasing speed of retrieval of files and overall lab efficiency● Transferred participant data into relevant databases, tracked other data files using Google Suites and Box● Participated in weekly meetings with lab managers and fellow RAs to read, present, and discuss a chosen piece of literature related to ASD, AgCC, or other developmental delays● Safely communicated data and lab updates with lab managers and staff through Slack, Gmail, and Box while maintaining participant privacy● Watched over and played with study participants’ siblings, aged 3-7 as needed during testing visits; cleaned and sanitized toys and play areas after visits

High Ridge, Missouri, United States

● Provided exceptional customer service by identifying needs and recommending products based on those needs● Organized products on the sales floor, ensuring they were neat, easily accessible, and fully stocked, resulting in a decrease in guest complaints and an increase in positive feedback to the store● Checked customers out in a timely manner, processed sales, and covered front registers when understaffed● Adhered to loss prevention procedures and safety guidelines on the sales floor, in fitting rooms, and in check-out lanes● Resolved customer issues by proactively addressing concerns and raising major issues to management

New Brighton, Minnesota, United States

● Managed reception area which included screening and intaking new clients, improving the filing system, scheduling reservations, processing payments, answering client questions, and organizing retail space● Oversaw the safety and well-being of up to 50 dogs per day by utilizing appropriate handling techniques and methods of play while maintaining a clean environment for playgroups, resulting in minimal injuries to dogs and handlers and increased satisfaction of clients● Communicated facility operations and safety incidents to upper management and co-handlers, resulting in improved communication, safety protocols, and higher cleaning standards● Trained and evaluated new employees, resulting in increased staff performance and higher quality employee reviews● Organized and executed business events with coworkers to promote team building and a positive work environment● Managed social media accounts and photo-taking duties responsibly, resulting in increased follower engagement on Facebook

Minneapolis, Minnesota, United States

(Jamba Juice)● Adapted to fast-paced environment quickly by posing questions to experienced coworkers● Communicated with coworkers to fulfill drink orders in an efficient, timely manner● Maintained a sanitary work area by routinely washing dishes and thoroughly wiping all surfaces of kitchen(Pioneer Dining Hall General Cleaner)● Disinfected drink stations, tables, floors, and counters to provide students with a sanitary space to eat● Cleaned, sorted, and restocked dishware throughout shifts to expedite closing out the dining hall at the end of the night

Bachelor'S Degree, Developmental And Child Psychology

Activities and Societies: Manga and Anime Society (President, Vice President, Officer, Moderator) (Currently acting as interim Vice.

Associate Of Arts - Aa, General Studies

Activities and Societies: Dean's List (Fall 2018), Phi Theta Kappa

High School Diploma

Activities and Societies: Book Club, Cross Country (Senior Captain), Knowledge Bowl, Link Crew, National Honor Society, PLTW Biomedical.