• Manage technical discovery, QA, and configuration maintenance.• Serve as a technical lead, effectively explaining complex concepts to diverse audiences.• Collaborate with Sales, Client Success, and Technical Services teams to align client expectations and deliver impactful solutions.

• Update and author technical documentation for our internal support team, including knowledge base articles and SME (Subject Matter Expert) topics. • Ensure SLAs and KPMs are being adhered to with support ticketing solutions such as Zendesk to secure we are handling priority tickets promptly. • Developed comprehensive training materials and documentation for internal, ensuring consistent and effective communication of product features and benefits.

• Demonstrated excellent communication and customer service skills when interacting with clients, consistently receiving positive feedback for prompt and effective technical support.•Collaborated with cross-functional teams to troubleshoot and resolve critical production issues, ensuring system stability and availability for clients.• Strong analytical skills in identifying patterns and trends in support ticket data, enabling effective prioritization of ticket queues and allocation of resources.

• Assist Nonprofits with critical projects to advance their mission and goals.• Contributed approximately $1,792 through my engagements. • Learn more about my impact: https://www.catchafire.org/profiles/1060442/

• Generated and executed successful marketing and social media strategies for a range of businesses, resulting in increased brand awareness, customer engagement, and revenue growth.• Utilized a customer-centric approach to create compelling branding guides, logos, and website designs that effectively communicate the unique value proposition of each business to its target audience.

• Created and monitored budgets, analyzed social media metrics, and executed a range of marketing campaigns to gauge their impact on the company's social media footprint, driving measurable improvements in engagement and audience reach.• Cultivated strong customer relationships through targeted research and engagement efforts, resulting in a 700+ increase in Instagram followers and enhanced brand awareness among key segments.• Collaborated closely with executive leadership to develop a customer-centric marketing plan informed by insights and feedback, resulting in an 80% increase in sales and improved customer satisfaction levels.

• Managed a high volume of client requests related to account creation, updates, cancellations, and billing inquiries, ensuring prompt and accurate resolution and maintaining a high level of customer satisfaction.• Consistently delivered exceptional customer service by responding to client questions, concerns, and issues via email, chat, and phone in a timely and comprehensive manner, demonstrating strong problem-solving skills and attention to detail.• Provided expert support to clients utilizing Software as a Service (SaaS) and CRM systems, leveraging advanced technical skills and deep product knowledge to optimize user experience and drive customer success.

• Developed visually stunning and engaging promotional material for events, sales, and in-store promotions, leveraging advanced skills in Adobe Creative Suite to deliver high-impact designs and graphics.• Proactively seek new opportunities to drive customer engagement and brand awareness, leveraging strong creativity and innovation to develop unique and memorable in-store experiences that differentiate the company from competitors.• Collaborate with my Café Manager in quality control checks each week and help cultivate new drinks for our menus seasonal.

• Corresponded with cross-functional teams to contribute to the planning and execution of marketing campaigns, leveraging advanced skills in visual and video content creation to develop compelling assets that effectively communicate brand messaging and drive engagement.• Assisted extensive research on small business communities and industries, leveraging insights to optimize online presence and maximize visibility among target buyer personas.• Established comprehensive 3-month social media plans and marketing calendars, utilizing advanced analytical skills to inform strategic decisions and ensure alignment with broader business goals and objectives.

• Conducted extensive research and development activities, producing detailed technical reports that documented experimental procedures, outcomes, and observations to inform decision-making and ensure adherence to best practices.• Leveraged advanced skills in Excel to develop and manage databases for clients, streamlining information flow and optimizing efficiency throughout the department.• Contributed to the development of various marketing materials, including press releases, newsletters, marketing emails, social media posts, and brochures, demonstrating strong attention to detail and effective communication skills.

• Demonstrated exceptional coordination and delegation skills while overseeing catering orders and ensuring timely delivery, delegating tasks to team members and ensuring accuracy and completeness of all items.• Provided expert training to incoming employees, sharing extensive knowledge of cheeses, beers, and wines to facilitate a positive customer experience and drive sales.• Effectively communicated with staff via email, providing updates on store sales, inventory status, and company training initiatives, maintaining a high level of engagement and ensuring alignment with broader business goals and objectives.

• Demonstrated strong financial management skills, successfully managing the monthly budget for the kitchen to optimize cost-effectiveness and ensure efficient operations for the facility.• Prepared nutritious, organic meals from scratch for a daily average of 35-40 children, ensuring high-quality ingredients and maintaining strict adherence to dietary restrictions and guidelines.• Developed and managed a seasonal menu, overseeing inventory levels and ensuring optimal food and supply availability to support efficient meal preparation and delivery.• Maintained a highly engaging and informative Instagram account (Cookinatthenook), updating content weekly from 2016-2017 and effectively leveraging social media to increase brand visibility and customer engagement.