As an IT graduate from Northeastern Illinois University, I bring a strong blend of technical savvy, resourcefulness, and a passion for continuous learning. Over the past eight years, I’ve gained valuable experience in the rail industry, excelling in both customer service, marketing roles, and business systems. My career has been driven by a commitment to finding innovative solutions that enhance efficiency and productivity.In my recent role, I analyzed, designed, and implemented business systems and processes to support organizational goals. I worked closely with stakeholders to gather requirements, translated business needs into technical specifications, and managed the deployment of new systems and upgrades. Additionally, I provided ongoing support, training, and documentation for end users, ensuring effective utilization of these systems.I excel at managing operations across multiple facilities, ensuring seamless communication and collaboration between teams and third parties. My marketing expertise includes strategic planning and execution of social media campaigns, email marketing, and content creation, which have significantly expanded our digital reach and engagement.I have also designed, launched, and managed several WordPress websites, keeping them dynamic and relevant. My focus on improving internal systems and processes has consistently led to enhanced operational efficiency and excellence. I’m passionate about driving growth and success through innovative thinking and hands-on leadership, always seeking opportunities to make a meaningful impact.