Ashley Pope Email & Phone Number

Atlanta, Ga, Us

• Served as a trusted advisor to senior leaders of executive teams, providing support for product adoption, champion development, strategy implementation, and customer retention• Managed a portfolio of high touch enterprise accounts, tracking usage trends, upsells, at-risk activities, pipeline management, and the health of the customer relationship• Conducted business reviews and provided industry insights and data-driven recommendations to promote customer satisfaction• Collaborated with Sales, Product, and Support teams to improve the customer experience through the implementation of systems and tools• Utilized CRM and enablement software to manage a book of business

Sandy Springs, Ga

• Led and trained the CX team in supporting customers through SaaS product adoption, onboarding, and ongoing support, building lasting relationships with c-level executives• Worked closely with the CEO to mature the CX structure, including the development of success plans, playbooks, customer journeys, and data analysis• Used customer health KPIs to reduce churn by 10% and drive renewals for 300+ B2B accounts• Designed engagement campaigns using customer data and feedback to improve the customer experience

Greater Atlanta Area

• Created customized brand strategies and marketing campaigns for clients, ensuring consistency in all modes of communication with their audience• Managed all phases of new product development, including conceptualization, design, and milestone achievement• Translated client feedback into design changes that strengthened their message• Leveraged Adobe CC programs to produce a variety of web, video, and print assets

Greater Atlanta Area

• Managed a team of 3 sales reps, providing coaching to help them meet and exceed sales targets• Maintained extensive knowledge of competitors' offerings and presence in assigned territory, offering customers the best options available• Individually generated over $2 million in revenue for the client over the course of 12 months

Greater Atlanta Area

• Produced compelling web copy and curate content that generated engagement• Utilized search engine optimization and digital marketing tactics• Managed WordPress company website and photo editing tools. • Managed company social media accounts; engaged and interacted with followers daily.

Greater Atlanta Area

• Conducted “needs” analysis and developed strategies & tactics for execution• Compiled and developed professional promotional materials, presentations, and proposal• Built media lists & made cold calls to potential corporate clients• Consistently built and maintained strong, sustainable customer relationships with business clients

Greater Atlanta Area

• Actively monitored and engaged with all forms of Social Media that are subscribed to by University Housing• Collated/sourced information from University Housing and other Georgia State University departments in order to generate news-worthy stories and drafted/wrote online copy for articles, posts, blogs, etc.• Researched and posted new content for key user audiences to maintain a positive, relevant presence for University Housing constituents

Atlanta, Ga

• Managed facilities, budgets, schedules, accommodations for the execution of meetings and events• Designed promotional materials for multiple events and built sincere relationships in the community to boost attendance levels of events• Served as a point of contact for the planning of logistic and execution of community events• Planned, organized and prioritized tasks in a timely manner to meet deadlines

Greater Atlanta Area

• Led coordination of campus wide events and supervised team operations • Served as a point of contact for the planning of logistic and execution of organizational programs, such as the Meet Your Match Mixer• Communicated with persons inside and outside the organization and drafted documents for internal meetings• Created media lists and actively reach out to professionals in different fields of the entertainment industry • Followed up with professionals and team members to ensure that all duties were fulfilled

Atlanta, Georgia

• Analyzed quantitative data and executed strategies to increase performance to ensure quality bottom-line results• Provided continuous education and coach to staff at various levels; trained personnel in effective selling, building rapport with customers and customer service protocols• Delivered superior customer service through cross-selling based on customers’ needs• Made quick decisions in short amount of time to resolve issues while under pressure

Atlanta, Ga

• Oversaw a team of 72 employees and monitored all aspects of team performance for compliance of customer service standards and policies• Instrumental in completion turnaround of under-performing sales team; set higher expectations and instituted individual team member accountability resulting in performance increase over six months• Consistently built and maintained strong, sustainable customer relationships with business clients• Assisted multiple customers with issues and questions simultaneously

Atlanta, Ga

• Connected 30 students to opportunities with large companies through networking and campus events• Implemented various methods to attract potential candidates to the position such as setting up informational booths and social events• Conducted interviews and evaluated candidates independently to make strategic decisions in hiring potential candidates• Met and exceeded quota for required 20 hires for the term by 50% and was awarded the Emerging Leaders Scholarship

Bachelor Of Arts (B.A.)

Bachelor Of Arts (B.A.)