Ashley Tridle Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

- Orchestrated the migration from scripted AdaCX chatbot to generative Ai chatbot, resulting in industry-leading statistics- Independently orchestrated omnichannel support requests using Zendesk, Amazon Connect, and Retool. - Provided a steady flow of customer insights to leadership and product teams. - Conducted Bug Squash meetings with the Quality Assurance Team, recommending prioritization based on customer experience. - Spearheaded the Day in the Life program, showcasing how Member Support consistently provided 5-star support to members. - Collaborated with marketing to ensure a consistent and clear company voice, mitigating downstream issues.- Delivered on-the-spot and scheduled training and mentorship for the Member Support team.

National City

• Manage all onsite and off-site events • Create, proof and track all email blasts• Grew social media footprint by 285% • Creatively develop reoccurring events • Determine weekly advertisements and in-store promotions • Maintain quarterly marketing events calendar • Identified and managed new partnership opportunities • Oversee and regulate online presence (social media, CMS and .com) • Negotiate contracts with vendors and outside event companies

• Created new process to help customer satisfaction through R&D and QA processes• Manage client engagement and participation through Google analytics and WordPress activity• Coordinated and planned special events to promote brand awareness via social media• Work hand in hand with design department on email marketing content• Oversaw web content, print content and email content through Trello and BaseCamp• Managed design projects• Create detailed and itemized to-do lists for various projects (including banner production, infomercial filming and catalog content)• Create client relationships during live events• Coordinate live event schedules and timelines• Assist in office tasks and responsibilities

Greater San Diego Area

• Create and manage outgoing email newsletters, press releases, social media, and track progress• Sales Rep of new mobile unit• Coordinate activities of the Sales and Marketing Departments• Sales support material – distribute to Sales Group; maintain inventory• Provide sales support to customers directly by email, telephone or direct mail• Assists in creating and executing new eCommerce site merchandising and promotions• Organized sales leads through companies CRM intra-web• Managed yearly editorial calendar

Greater San Diego Area

• Executed all email blasts through Vertical Response and tracked their reach• Assisted in coordinating and planning special events to promote brand awareness• Managed all social media outlets IE: Facebook, Pinterest, Twitter• Created and managed marketing/branding and promotional collateral• Oversaw and completed all customer service responsibilities• Managed other customer service agents; ex: delegated tasks, resolved conflicts, lead by example