Ashley Tridle Email & Phone Number

San Diego, California, United States

- Orchestrated the migration from scripted AdaCX chatbot to generative Ai chatbot, resulting in industry-leading statistics- Independently orchestrated omnichannel support requests using Zendesk, Amazon Connect, and Retool. - Provided a steady flow of customer insights to leadership and product teams. - Conducted Bug Squash meetings with the Quality.

National City

• Manage all onsite and off-site events
• Create, proof and track all email blasts
• Grew social media footprint by 285%
• Creatively develop reoccurring events
• Determine weekly advertisements and in-store promotions
• Maintain quarterly marketing events calendar

• Created new process to help customer satisfaction through R&D and QA processes
• Manage client engagement and participation through Google analytics and WordPress activity
• Coordinated and planned special events to promote brand awareness via social media
• Work hand in hand with design department on email marketing content
• Oversaw web content, print content and email content through Trello and BaseCamp
• Managed design projects

Greater San Diego Area

• Create and manage outgoing email newsletters, press releases, social media, and track progress
• Sales Rep of new mobile unit
• Coordinate activities of the Sales and Marketing Departments
• Sales support material – distribute to Sales Group; maintain inventory
• Provide sales support to customers directly by email, telephone or direct mail
• Assists in creating and executing new eCommerce site merchandising and promotions

Greater San Diego Area

• Executed all email blasts through Vertical Response and tracked their reach
• Assisted in coordinating and planning special events to promote brand awareness
• Managed all social media outlets IE: Facebook, Pinterest, Twitter
• Created and managed marketing/branding and promotional collateral
• Oversaw and completed all customer service responsibilities
• Managed other customer service agents; ex: delegated tasks, resolved conflicts, lead by example