Ashley Triestram Mcginn Email & Phone Number

Achieved significant growth in key business metrics, increasing placement by 3x and breaking monthly and yearly placement records multiple times.Successfully executed growth hacking strategies by implementing rapid in-market experiments, creating the and aligning around key metrics and data visualizations . Partnered to solidify the first growth model, and building the foundation for our business control tower.Enhanced cross-functional teamwork and alignment by achieving core alignment between Product, Search, and Expert teams, effectively onboarding new team members, mentoring cross-functional teams, expanding data literacy, and planning the transition of team to new software.

Led the evaluation, implementation, integration, and rollout of new customer engagement software, consolidating expert outreach to a single tool cutting costs, improving functionality, and saving engineering time by transferring outreach update responsibilities to non-developer resources.Improved company data understanding, and developed key metrics and definitions, enabling faster actions and addressing discrepancies, while identifying and planning improvements for RevOps and Analytics.

Cross functional leader of the Expert Network and Department at Hunt Club, and member of the Executive Leadership Team. Grew the existing Expert Network, drove meaningful engagement with Experts increasing response rates by 20%, by perform market analysis to understand our Experts, develop personas, and playbooks for engaging each persona.

Drove strategy to effectively scale team and grow our carrier network: Invested in automation to improve and eliminate processes, including implementing and deploying automation software. Partnered internally to create tools and metrics to make data driven prioritization decisions. Decreased team spend by 38% while 2x-ing team throughput, and grew the carrier network and community by 75%.Collaborated and led cross functionally to improve productivity and enable customers and partners to self-service, reducing time to onboard from weeks to days. Partnered with engineering to create new self-service product, created data intake plan to standardize and simplify integrations, launched and enabled customers on new project management dashboard within our product.Managed and developed a 25–35 person department of managers and individual contributors. Createddepartment career paths and defined roles and responsibilities. Trained and developed employees for growth in other departments, averaging 2 promotions per month from Carrier Operations.

Chicago, Illinois

Redefined, standardized, and improved our carrier communication and engagement strategy to enable our carrier networks success: Ideated and launched a carrier webinar series, created and standardized external carrier documentation and training, defined automated communication cadence and content including a carrier survey, partnered with product to enable carrier self-service access to performance metrics.Stabilized at risk customer accounts: Collaborated cross functionally and worked directly with our customers to ensure FourKites adoption and expansion opportunities.Implemented clear and measurable OKRs and KPIs for my team of 15-20 managers and individual contributors to ensure individual ownership, accountability, and alignment with company goals.

Greater Chicago Area

Categorized carriers in our network to determine engagement type to create processes, effectively prioritize, and set benchmarks. Determined and used internal metrics as well as industry research to create categories.Managed and developed a team of 5-10 individual contributors to consistently overachieve KPIs.

Greater Chicago Area

Learned the industry, product, and processes to effectively integrate and communicate with our carriers and customers. Brought a continuous improvement and solutions-oriented approach to every task and opportunity.

Chicago, Il

Managed multiple responsibilities and projects in this early-stage startup: Customer support and accountmanagement, employee onboarding and training, conference and event planning, reporting, product usage reporting, revenue operations, and office management.

Chicago, Illinois

Managed a team and business, streamlined process, traveled to open new locations and train and develop other managers.

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Phi Beta Sigma, Dean’s List, Campus Housing Scholar, Campus Tour Guide

High School Diploma

Activities and Societies: Salutatorian, National Honor Society President, Varsity Basketball and Soccer Captain, All Conference Team.