Ashley Trottier Email & Phone Number

Pleasant Prairie, Wisconsin

Milwaukee DivisionAt Home Advisor - Apple CareProvide exceptional customer service to clients in order to give them the ideal customer experience and resolution to their technical concerns.Assist clients with device and service issues by troubleshooting equipment using guided learning to instruct the customer.Superior skills maintaining confidentiality of customer accounts and personal information .Assist in scheduling appointments base on customers' needs.

Provide exceptional customer service to clients in order to give them the ideal customer experience and increase profitability.Assist clients with device and service issues by troubleshooting equipment and multitasking by building rapport in order to turn transaction into a potential sales opportunity to increase revenue.Maintained leadership role among colleagues and set a high standard in customer service and extensive knowledge of products and procedures.

Supported manager in performing management functions such as hiring, training, and scheduling staff.Investigated and resolved customer issues and complaints regarding operational matters including escalations – Handled all queries and client feedback in a professional manner.Monitored and managed financial aspects and audit processes. Member of the corporate training team that prepared newly constructed theaters for grand openings and business operations.