Ashley Trout Email & Phone Number

Columbus, Ohio, United States

As Director of Strategy at Heartland Bank, I oversee the execution of the bank's vision, ensuring sustained growth and innovation across five critical functions: Enterprise Project Management Office (EPMO), Marketing, Delivery Channels (Online, Mobile, Electronic), Branch Innovation, and Product Management. I collaborate with senior leadership to develop strategies that mitigate risks and drive success in these areas, while leading cross-functional teams to execute key strategic initiatives.My role involves creating and executing forward-thinking marketing strategies, ensuring competitive product offerings, and fostering an innovative Omni-channel approach to delivering banking services. Working closely with senior leadership, I support the bank’s transformation by reimagining traditional banking services, leveraging digital channels, and positioning Heartland Bank as an industry leader in customer experience and service delivery.

Columbus, Ohio Area

Provide structure and support to the vision and growth of Heartland Bank by leading the accomplishment of strategic initiatives in four key areas: • Enterprise Project Management Office (EPMO)• Product Delivery Channels such as Online, Mobile and Electronic Services• Branch Innovation• Product ManagementThese are accomplished through the selection and build out of collaborative, driven, and innovative teams of stakeholders.

Gahanna, Ohio

As the Branch Operations Manager, I provide leadership and direction to branch management ensuring adherence and compliance to operational policies and procedures. I am responsible for developing and maintaining standard branch guidelines to ensure the quality and consistency of work, service delivery, goal attainment, and teamwork.

Gahanna, Ohio

As the Retail Administration Coordinator, I was responsible for supporting Retail Sales and Retail Operations through the development and maintenance of various management reports. I also assisted senior management with training and sales efforts and was a resource to the retail branches on operational and compliance matters.