Managed production of four-day conference for 7k employees of a large web service provider. Oversaw 300 event planners, food and beverage, supplies. Served as point of contact for over 60 programs per day.» Directed week-long international event for a private social club for roughly 500 members, at 5-star properties with off- site components. Multi-million dollar budget with high-profile clients and required NDA.» Creates and maintains event budgets, and provides financial and production reports of event expenditures.» Creates timelines and production schedules to streamline events and increase efficiency.» Builds creative vision to implement an event consistent with the company’s brand and values.» Maintains strong vendor relationships, establishing rapport to negotiate discounted rates.» Ensures vendors uphold terms and conditions according to contracts.» Utilizes meeting management technology tools to manage RFP/response processes.» Serves as on-site point of contact/liaison for all events ensuring a smooth execution.

Provided logistical support for all events as assigned, utilizing software and standard templates to communicate all event aspects across entire stakeholder community.Coordinated scheduling of all event set-up’s and tear-down’s with USKC Director of Operations. This includes requirements for Chairs, Staging, Audio Visual, etc.Confirmed schedules with USKC internal vendors such as custodial, security and parking.Ensured all client-contracted vendors, USKC Director of Operations, and Fire Marshall (when required) have the approved layout for the event.Oversaw and assisted client-contracted vendors during set-up and ensures safety procedures are in place and followed.Supervised events, end-to-end, ensuring all procedures are being followed correctly and all guidelines relating to historic preservation of the Station are observed and space is returned to pre-event condition.Produced post-event report, including additional charges incurred during the event, but not originally specified.Assisted with incoming Space Rental requests, providing timely and accurate information. Also includes prospect tours of rental spaces and careful documentation of prospect conversations.

Accurate order entry and review, liaising with various departments to ensure there is minimal interruption to product flow and that minimums, order policies and lead times are metMonitored data changes, same day requests and any exception that may impact product flow/ customer service (shipping/production/picking)Resolved customer complaints and gathering feedback, making recommendationsManaging shortages, overages, add-ons, substitutions and delivery delays by providing status updates to customers Coordinated returns to ensure successful reception (reverse logistics) or disposalIdentifying process enhancement opportunities while interacting with customers, the sales team, and IT departments

Responsible for driving sales in the Micro Market customer space with a telephone based sales approach. Business to Business Telephone call minimum of 60 calls per day. Outbound Sales Calls to existing customers with focus on customer retention and expansion of Ricoh's equipment and services offerings. Customer focused selling, communication and objection handling is required. Delivering prepared sales talking points that describe products or services. Must provide professional, courteous, and efficient customer service to all customers. Meets or exceeds revenue and placement expectations. Maintains records of account activity within the "RForce" sales database. Serves as first line of contact with customers.

Manage and oversee daily operations of a 100 million dollar store included but not limited to merchandising, profit and loss, sales, staffing, accounting, and asset protection. Enforcing company policy and proceduresDrives Sales and financial expectation in designed departmentEncouraging the open door policy, creating a culture to increase associate engagement.Providing direction and guidance to associates on approaching customer needs and conflicts, ensuring training and developing is effective. Creating and developing a diverse culture

Manage and oversee daily operations of a 100 million dollar store included but not limited to merchandising, profit and loss, sales, staffing, accounting, and asset protection. Enforcing company policy and proceduresDrives Sales and financial expectation in designed departmentEncouraging the open door policy, creating a culture to increase associate engagement.Providing direction and guidance to associates on approaching customer needs and conflicts, ensuring training and developing is effective. Creating and developing a diverse culture

Troubleshooting and resolving resident relation issues while increasing resident retentionParticipated in business development initiatives, which resulted in expanded customer base within saturated markets.Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills. Answered incoming phone lines to provide details on filing deadlines and application status.

Trained newly hired sales representatives to facilitate, negotiate and deliver creative sales tactics and strategies.Planned and implemented targeted sales activities to build and maintain business, emphasizing value-added services in a market dominated by well-capitalized competitors.Trained staff in new programs, policies, computer updates and product information. Recruited applicants for sales positions. Supervised staff of 20 associates providing inventory control, customer service, and shipping/receiving.Inventory and Shrink ControlMerchandised store layout to feature new items and best sellers.