Ashley Tupper Email & Phone Number

Houston, Texas, United States

* Oversee Operations Functions including Budgeting, Sales, Marketing, Guest Satisfaction, and Team Member Development that align with the Short and Long-Term Strategic Goals.* Team with Sales Manager to grow Corporate Client and Group contracts.* Lead the efforts to streamline processes and procedures regarding controlling expenditures to eliminate waste full spending leading to an increase in annual valuation.* Created over 100 Job Aids, Training Modules, and Articles for use throughout the company via the Learning Management System.- Increase Guest Service Scores from lower 50% to top 10%.- Lead team to win the IHG Torchbearer Award - One of 13 Staybridge Suites in North America

Willis/Montgomery, Texas

* Onboard, train, educate, and enhance affiliated agents with the tools, resources, and processes while providing support on a day-to-day basis.* Assist manager in retention efforts for three offices with over 100 agents. * Process files/documentation regarding Agent Commissions, Accounts Receivables, and marketing efforts utilizing Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Publisher.

Tomball, Texas, United States

* Greet guests in showroom and via phone to assist with scheduling appointments and answering questions about products and processes.* Schedule installations for projects to ensure maximum production for the team and business. * Maintain files including completing projects and scheduling in Salesforce.

Piney Shores Resort, Conroe, Texas

* Strategic planning and initiation of refurbish work and projects including in-house and contract labor to better the quality of 266 villas on property and the beautification of the 120 acres. * Address and monitor timeliness and quality of guest services by executing contracts with multiple vendors and contractors.* Develop Personal Development Plans and evaluations while demonstrating a culture of learning and mentorship for continual performance development. -Scheduled and facilitated multiple courses for all team members, including management, being the first to complete ahead of 12 other resorts. Created program for training that was shared with 30 plus trainers nationwide on how to manage time, classes, and other job responsibilities.-Created, managed, and implemented the renovation of buildings throughout property including common area and guest units maximizing the guest experience and maintenance efficiencies. Renovations included completing over 100 units, a Registration/Amenity Core Building and multiple other projects managing an $800,000 contingency funds.

Piney Shores Resort, Conroe, Texas

* Develop, implement, manage, and enforce an annual $6 million budget including processing of Accounts Payable, Accounts Receivable, Payroll, and Inventories that included Retail and Food and Beverage, using the processing tools of JDEdwards, AS400 and ADP.* Direct efforts of multiple leaders and departments including Accounting, Administration, Maintenance, Housekeeping, Landscaping, Recreation, Registration, and Security.* Support in the management of an average of 100 employees including International workers, efforts including Talent Reviews, and Human Resources Functions.-Managed a $6 million budget for 12 departments to a 3% favorable outcome for the year.-Facilitated the physical rebranding of the property by collaborating with multiple Corporate Representatives to complete over 100 specific objectives including life safety measures to facilities and best practices, technology advancements, HR practices and trainings and overall approach to customer service.

Piney Shores Resort, Conroe, Texas - Formerly Silverleaf Resorts

* Ensure complete filing of employee documentation, contracts, permits, safety materials, daily paperwork and payroll processing.* Establish communications and relationships with customers, managers, and other personnel. * Assist in the facilitation and planning of Meetings, Employee Functions, VIP Luncheons, and Marketing Banquets.-Instituted new filing practices for Human Resources and Property documents. -Hosted multiple successful functions for team members at property and multiple Corporate and Regional visitors including themed banquets and small lunches that were recognized company wide.

Piney Shores Resort, Conroe, Texas - Formerly Sivlerleaf Resort

* Communicate with departments to complete a welcoming guest experience.* Ensure Domestic and International guests’ experiences create memorable vacations by answering inquiries pertaining to services, registration, travel directions, or make recommendations regarding shopping, dining, and entertainment.-Created training manual for new hires and implemented training program for the Registration Department. -Awarded Employee of the Year by managers of all levels.