Ashley Viloria Email & Phone Number

• Develops social media content, including research, scriptwriting, filming, and video editing. Schedules and posts content across multiple B2C and B2B social media profiles, including Instagram, TikTok, YouTube, Facebook, LinkedIn, and X.• Engages with our audience by responding to comments and direct messages on all platforms, fostering a strong community presence.• Answers questions and participates in discussions on Reddit and Quora, expanding our reach and influence.• Monitors and analyzes social media metrics across all platforms to optimize performance and engagement.• Conducts research on social media best practices, ideas, and trending videos to keep our content fresh and relevant.• Periodically collaborates with the Senior Digital Marketing Manager to design ad creatives for Pinterest and Facebook.• Provides support to other departments by creating, editing, and posting video content as needed.

• Managed the invoicing process for Law Enforcement and Enterprise customers. • Managed the admissions process for non-profit organizations who apply for grant subscriptions, and serves as the point-of-contact for questions and feedback. • Managed the Customer Care Success Stories program, and interfaces with customers to learn more about their use cases and experiences.• Curated monthly posts for Spokeo's blog, The Compass, about customers' positive experiences.• Responsible for social media management of Spokeo's social media profiles.

• Controlled the inventory and restocking of food, beverages, and office supplies in order to provide an optimal work space for the Customer Care department. Maintained the organization and cleanliness of the office. • Assisted the company’s Culture & Office Development Manager with planning and running numerous company-wide games, dinners, and parties to promote a great office culture. Collaborated on ideas for furthering office culture and future events. Coordinated with vendors while sticking to a budget. • Assisted the company’s Office Manager with ordering lunch, booking travel arrangements, ordering conference tickets, managing parking passes, and on-boarding and off-boarding employees when needed.

Reviewed refund disputes, and reached out to customers in order to solve them. Approved and processed refunds, and sent transaction confirmations.

Assisted customers via phone and email in order regarding billing and technical support.