Resolve food and beverage quality and service opportunitiesEnsures machinery works reliably and follows up any technical workEnsures that all F&B areas are kept clean and that hygiene and food safety standards are respectedSets up an action plan based on the hygiene analysis results and tracks implementationIs responsible for the security of people and property in the area under his/her remitEstablish, develop, maintain and update filing systemsAnswer and forward telephone calls including taking and forwarding messages

Greeted all customers in a friendly and helpful mannerOperated cash register and recorded all salesPutting and chasing daily targetStock checking and stock replenishmentManaged the internal and external mail functionsProficiently using EFTOS/POS and Myer PortalEnsured the store was clean and organizedUsing my product’s knowledge to help customers making decisions

Assist with coordinating the entire Store operation, including front and back of houseBe the embodiment of Roll'd's brand and cultureDeliver superior guest service and ensure absolute customer satisfactionRespond and resolve customer complaints efficientlyAssist with the appraisal of all team members' performance and provide feedback to foster a positive environment and productivity within the Store

Liaised with creditors/ suppliers to assist with queries relating to invoices.Manage variance between invoice and purchase order/ quotes prior entering invoice into the system.Ensured the efficient and accurate processing of creditor invoice.Prepared payment summary for manager review and approval prior process EFT.Reconciled supplier statement and timely resolve all disputes.Setup new vendors.Handled and resolved customer accounts enquires.Issued customer invoices and customer statement.Reconciled bank statement, accurately allocated payments against debtor invoices.Followed up on promise to pay and payment commitment accounts to ensure a positive resolution and customer satisfaction.Reviewed debtor aging report and kept management informed of potential debtor problems.Opened new debtor accounts and maintained customer database.

Welcome guests to the venueProvide accurate wait times and monitor waiting listsManage reservationsEscort customers to assigned dining or bar areasProvide menus and announce Waiter/Waitress’s nameGreet customers upon their departureCoordinate with wait staff about available seating optionsMaintain a clean reception areaCater to guests who require extra attention (e.g. children, elderly)Answer incoming calls and address customers’ queriesAssist wait staff as needed

Greet customersAnswer customers' questions about the productsLook for stock requested by customersKeep the stock room organizedPack shelves neatlyCreate attractive displaysElevate customer complaints to the manager

Managed incoming customer calls, took orders, and liaised with customers.Handled customer billing – invoices and credit noted.Contacted customer to collect outstanding payment and negotiate payment schedule when required.Processed purchase orders, sales invoices, and maintained inventory levels in an Inventory and Order Management System.Checked creditor invoices against purchase order prior entering into system.Reconciled bank statement and verified transaction variance.Managed employee timesheet and assisted in payroll.Assisted external accountant with monthly reporting and BAS requirements.Assisted manager and external accountant with ad hoc report and other administrative tasks when required.