Property Investment Consultancy.Pope Avenue - Bringing you the best BMV, HMO, R2R, SA, Commerical and Land development deals NATIONWIDE. facebook.com/PopeAvenueLtdInstagram.com/popeavenuewww.popeavenue.co.uk

Wolverhampton (WV1-4,10,13). (Deliveries)• Managing a headcount of approx. 45 front line employees (Approx. 750k annual budget).• Ensure office complies with USO and quality of service.• Project management of the new nationwide Customer and You SPS initiative. • Person in control trained.• Managing costs via resourcing to workload and maximising staff efficiency. Full understanding of WIPWH and WIPGH.• Focused on improving performance and improving processes through world class principles. • Positively engage with union to resolve any issues pertaining to work area.• Managing budget and spend within set guidelines, full understanding of work/gross hours and financial aspects of DO. • Fleet management via safety audits.• Project managed the successful national Sunday enquiry office opening at Wolverhampton DO which included staff training, resourcing and collaboration with national team. • Led on KPI-customer Tracked first time delivery in wolves DO from period 10-12.• Created and implemented tracked meet and greet pro forma to drive down the amount of tracked not delivered 1st time. • Acted as DOM reserve cover in Wolverhampton delivery sector for NEPDO and NWDO.• Undertaken various training courses to aid development including IWT, RCS and PSP. • Followed 3C process for all customer complaints and non-compliance i.e. SD failures and AOD’s. • Created and implemented a SharePoint site to log all 3C complaint actions for the Wolverhampton delivery sector.Preston Mail Centre. (Processing)Managed a headcount of approx 30 front line employees (Approx £500K annual budget).Ensured shift meets workplan.Delivered weekly team briefs and conducted daily team huddles. Focused on improving performance and improving processes.Actively managed HR issues such as attendance, conduct and coaching.Positively engaged with union to resolve any issues pertaining to work area.