Ashley Thomas Email & Phone Number

San Francisco, Ca, Us

2024 - Present Lead Customer Success Account Manager, Enterprise FINS2023- 2024 Lead CSM Strategic Verticals, Insurance 2020-2023 Sr CSM Strategic Verticals, Insurance -Denver, Colorado 2018-2020 Sr CSM Enterprise - London, United KingdomResponsible for a small portfolio of strategic customers to ensure their lifetime value and usage of DocuSign. I work with my clients to define, develop and execute on adoption and change strategies that support their specific industry, use cases, and business outcomes for them, and >100% dollar net retention.Consistently recognized as a top performer within the global CSM organization; >130% annual target performance year after year. Annual awards include: CSM of the Year & Top Performing CSM in EMEA

Aurora, Colorado, Us

Nottingham, Gb

Established in 2006, with offices in London and San Francisco, Huddle is the leader in cloud collaboration and content management for the enterprise. Huddle is used by more than 100,000 organizations worldwide to securely manage projects, share files and collaborate with people inside and outside of their business. Key responsibilities include:- Running projects for a portfolio of Huddle accounts- Serving as a change agent/change manger in client businesses, promoting implementation and long-term adoption of Huddle solutions- Acting as liaison between Product Management, Support and the customer where escalation of critical service issues is required- Achieving 90%+ renewal rate through structured and creative client engagements Awards: 2017 Huddle Customer First Award

Boston, Massachusetts, Us

Return Path uses email data to help the world's largest brands make safer, smarter and closer connections with their customers. As a Relationship Manager at Return Path I ensured that customers are successful in driving long-term business value through Return Path tools and services resulting in increased revenue and retention. Some of my responsibilities included: • Developing, growing and retaining a named account base worth + $2.5 million including multiple FTSE 100 companies• Managing complex customer engagements involving multiple internal and external stakeholders• Analysing multiple data sources to identify client issues and needs• Delivering ongoing client education and support

Leichhardt, Nsw, Au

Key Account Manager (Mar 2015 - April 2016)• Building and maintaining strong customer relationships with highest value and most complex customers in UK and Europe• Providing on-going consultative support and training to ensure customer success and effective implementation of 3P Learning's products• Employing a consultative sales approach to identify and close sales opportunities Customer Support Specialist (Sep 2014 - Mar 2015)• Collaborated with colleagues on the Customer Support team to design, deliver, evaluate and review customer projects- including those related to marketing, internal processes, and data analysis• Provided first point support and resolution for customer queries• Renewed and increased school subscriptions• Enhanced customer engagement by delivering product training and guidance

• Served as one of six committee members responsible for planning, organising and executing the second annual Bristol Law Conference which is predicted to attract more than 600 attendees from over 20 universities.• Acted as conference liaison to prospective and confirmed speakers including MPs, UK Supreme Court Justices, business executives and academics.

London, England, Gb

• Initiated the launch of GiveMeTap in the United States by promoting the organization and cultivating relationships with American businesses.• Recruited 30+ cafes and restaurants for the GiveMeTap "tap" scheme. • Developed the GiveMeTap website (www.givemetap.co.uk).• Designed promotional materials and advertisements for the organization.• Worked as part of a team to formulate and implement new campaigns.• Responsible for drafting and designing the 2013 GiveMeTap Impact Report• Represented the organization at events with our corporate partners.

Paris, Fr

English Language Assistant for French high school and BTS students.• Supervised and taught groups of up to 20 students. • Successfully ameliorated the skills of more than 150 students to the level where each one was able to give an oral presentation to their peers in English.

• Performed a variety of tasks related to communications and fundraising. • Cultivated strong communication skills while collaborating with the Senator during meetings with Colorado business leaders. • Researched legislation, prospective donors, and other relevant information essential to the success of the Senator’s election campaign.• Represented the Senator at political events in Colorado.

Organizational Leadership

Master Of Arts (Ma), Law

Bachelor Of Arts (B.A.), International Relations And Affairs; Political Science

Education record

Education record