Since 2017, I have managed ISI Abroad's US Office in the D.C. metro area. I am primarily responsible for relationship management and strategic communications initiatives that represent ISI's programs in Florence and Perugia, Italy, though I also assist in financial and internship management. Ultimately, I work to leverage data and technology in support of strategic program development and international outreach, working closely with a team of innovators to prioritize the personal and academic growth of a diverse community of learners and educators.

Most recently I translated presentations, essays, and journal articles (Italian to English) submitted to formal conferences (ex. International Journal of Press/Politics Conference in Oxford, UK) and academic sources (ex. Journalism). I also have minor experience with Spanish to English translations and English to Italian translations.

At the Umbra Institute I created and implemented the organization's first long-term sustainable Marketing & Development Strategy. This involved various elements of strategic communication that successfully led to increased social media engagement and a 300% increase in the response rate for press releases. In addition, I was a local project lead for technology development (new smartphone application, website development) and assisted with communications for on-site emergency support in high-stress situations (central Italy earthquakes in 2016, various European terror attacks)As Registrar, I facilitated student enrollments, course transfer, and academic accommodations.

My key responsibilities were to develop and analyze social media content and ads, restructure press release procedures, launch @umbrainstitute on Instagram, and coordinate website and blog updates (WordPress; HTML required). I also established and directed the Institute's Journalism & Communications Club, organizing events such as "American Elections in the Media", "Brand Journalism", and the "European Union's ANTICORRP Project on Global Trends and European Responses to the Challenge of Corruption".

I led exceptional growth on Twitter (organic interactive page follows increased from 282 to 2,059 - 19 Jan. 2015 to 9 Mar. 2015) and Facebook (organic interactive page likes increased from 624 to 953 - 19 Jan. 2015 to 9 Mar. 2015). I also was key to launching the company's Instagram and LinkedIn pages and provided support for Pashmere's B2B opportunities in Japan (proposal development and market research). I created the company's first long-term sustainable marketing strategy. This led to them creating a full-time marketing-specific role.

I promoted products with a customer-centric focus, increasing client awareness of available financial products and services through exceptional, bilingual (Spanish-English) customer service. Acknowledgements: ● One-time winner of branch “Employee of the Month”● One-time winner of “West Grand Rapids District Employee of the Month”(7 month gap in employment while studying abroad in Argentina from 5 Feb 2013 through 9 Sept 2013)

I provided stand-out, bilingual (Spanish-English) customer service and organized "Business Big Day" and "Retail Big Day" events on a monthly basis, in addition to my standard teller and file management duties.