An Experienced Customer Service Manager at Eberhard Manufacturing, dedicated to fostering strong client relationships and ensuring exceptional service delivery in a fast-paced environment. With a proven background in manufacturing and production, I specialize in optimizing customer interactions, driving process improvements, and leading teams toward operational excellence.

I collaborate with senior executives, sales, marketing, and operations teams to offer strategic data-based advice on pricing and profitability decisions. My role involves analyzing historical data, working closely with the New Project Development (NPD) Team and manufacturing representatives, and gathering feedback and insights on industry trends from our commercial team and the market. I then develop and implement pricing strategies based on this information.• Assist the Sales team in negotiating prices and assessing the financial implications of customer proposals.• Assist Sales and Operations, in preparing price quotes and customer proposals, and support Sales in pricing negotiations and proposal evaluation.•Support Request for Quote (RFQ) and Request for Pricing (RFP) processes.• Solve complex pricing scenarios, such as customer-specific discounts, surcharges, discontinued promotions, price tiers, and contract pricing.• Lead and participate in projects, including CRM, Business Intelligence tool implementation, and Kaizen events.•Provide clear and effective strategies for CRM usage and techniques for interacting with customers and integrating systems.• Ensure process documentation remains up to date.• Product Coordination with internal and external • Employee Training within the Commerical Team•Continuous process improvement within the sales department.

Eberhard manufactures and designs access systems for the industrial, vehicular, and specialty market segments. Eberhard specializes in working with our customers on developing solutions for their specific applications. Primary Responsibilities:• Follow up and track the success of all leads from the Web site, phone calls, and media publications.• Ability to review problems objectively, assist in solutions, and implement procedures to resolve issues.• Develop new business inbound leads and convert them into new transacting merchants.• Utilize prospecting and research tools, and coordinate with CRM to plan outreach.• Introducing new products and communicating promotions and value to relevant customers and prospects• Demonstrating a proficient level of procedural and technical product knowledge to identify products that meet customer needs• Brings fresh thinking, grit, and prior successes with activation, monetization, and generating effective demand-gen content and is willing to work with a collaborative team to develop/launch improved processes.• Responding to inbound customer inquiries and warm leads to provide solutions to end-users• Establishing and maintaining customer contacts and relationships. Understands the customer’s business and applications to influence key decision-makers• Attaining set outbound call activity in conjunction with expectations of the Inside Sales organization• CRM experience/pipeline management• Pursing continue career development opportunitiesSecondary Role- CRM Engagement LeaderBuilds effective teams that drive engagement with the CRM (customer relationship management). Expert understanding of how our sales, marketing, and customer service teams use CRM systems to develop business policies and ensure adherence to supporting procedures. Drives CRM results. Works closely with business team leaders to align the organization with CRM strategy and practice.

Managing and building core relationships within the automotive industry in search of electrical components for production or prototyping within the hardness industry. In charge of a base of 400+ accounts with an annual base of $1.5million. Continue to grow year of year sales.Responsibilities--Develop short/ long term product assortment plans in collaboration with the VP of Sales, management, and outside sales teams to align with corporate Sales goals and execute against the plan.-Process purchase orders for customer's as required to support the customer production and customer demand.-Handle challenging customer and sales associate/consultant communications; and enforce account limits with diplomacy, tact, and professionalism.- Ensure on-time delivery of purchase orders and expedite orders as needed.-Support analysis to prevent future shortages.-Update/maintain customers forecasts.-Process BOM'sExperience & Skills--Responsible for North America and National accounts -Distribution and/or supply chain experience.-Distribution Strategies-General understanding of manufacturing processes.-Partner closely with buyers, wholesale management, Customer Service, planning, marketing, and product development teams.-Build strong relationships with Buyers and ensure strong collaboration and partnership-Coordinate with the current Sales team, Marketing, Operations, Supply Chain, QA, and Finance teams to ensure customer experience is of the highest quality.-Self-starter who has the ability to prioritize, multi-task, and deal with pressure.-Demonstrated ability to evaluate and balance individual workloads.-Ability to troubleshoot & problem solve as well to make decisions based on standard practices.-Excellent written and verbal communication/interpersonal skills.-Analytical ability, organizational,negotiation, communication, and presentation skills-Automotive- wire-harness -Continuous Improvement-Training & Development

Building relationships with manufacturing companies that are in search for electrical components for production or prototyping. In charge of base of 100 account with an annual base of $1.5million. Continue to grow year of year sales as well completing billing and return authorizations for purchasing. Prioritizing customers escalations from oldest to newest and severity of the issue. Touched based with my assigned outside sales representatives regarding our assigned accounts to see if there was any potential growing or new opportunity with in the company as well providing value added services to our customers. I would process several purchased orders on a daily basis as well providing quotes to my current account basis. Focus on creating and maintaining the best customer experience and position the company as preferred supplier. Handle upper state New York, Ohio as well as Boston; leading technology customers including companies as DRS Technologies, Pratt & Whitney, Pitney Bowes OSARM/LEDVANCE. I would also follow up with vendors with inventory, lead times as well special pricing as well getting registration. I would also resolve customer service issue and provide them with a resolution or an updated status with in 24-72 hours. Manage account activities in CRM. Experienced in SAP systems and many other internal portal systems. Awards: Employee of the Month June 2016FLUKE Certified 2016