Ashley Williams Madden Email & Phone Number

Denver Metropolitan Area

Denver Metropolitan Area

Denver, Colorado, United States

Greater Denver Area

Denver, Co

OVERVIEW:Promoted to direct day-to-day operations for 8 regional distribution centers (spanning Seattle to Boston) that delivered $230M+ in home furnishing products to an 18+-state region. Established and executed B2B and B2C strategies, managed operating budgets for all locations, and ensured efficient product flow through facility layout evaluations. Held key P&L accountability for the region, reporting to the VP of Home Delivery.Led, coached, and mentored team of 8 direct and 30 indirect reports; provided guidance to local managers at stores and regional DCs. Managed all service levels in a joint effort with store, direct marketing, and management teams. Optimized all 3rd-party vendor relationships, ensuring fulfillment of contractual and delivery service requirements.HIGHLIGHTS:☑ Maintained a year-over-year record of meeting and exceeding customer service levels on a region-wide basis by motivating and focusing team members on customer service excellence.☑ Project-managed the relocation of 3 large facilities in 2017, with each expanding from 20K to 50K sq. ft. Achieved on-time, on-budget results for each relocation, as well as creating savings by utilizing existing equipment and refurbished units vs. new purchases.☑ Generated $1M+ in transportation cost savings by creating new processes for 3 Texas-based locations to ship 2nd quality product directly to the Dallas outlet vs. shipment back to the main DC in Naperville, IL.☑ Recommended the use of standardized SOPs to ensure all locations followed the same processes and upheld a consistent customer experience, with project team built and SOPs subsequently created / implemented, leading to improved productivity

Greater Denver Area

As a Manager, promoted to direct all aspects of the Denver warehouse that shipped and received 40K+ pieces annually (one of the largest Crate & Barrel cross-docks in the Central Region). Served as the key liaison between customers, stores, and the main distribution center. Managed 6 direct reports, including coaching, performance evaluations, and team building. Managed facility operating budget, payroll, and inventory.HIGHLIGHTS:☑ Achieved productivity labor under-budget by 1% against goal, with a 4% labor rate vs. 5% goal (touches per hour exceeded budget by 1% and operating ratio finished 1% ahead of budget).☑ Brought location from bottom-performance ranking to top-performing operation measured on customer delivery feedback, productivity budget, accurate year-end inventory, and reduced returns rate (over 5% to under 4% on the latter).☑ Earned promotion to Manager, Denver Home Delivery Operations within 2 years.

Greater Denver Area

OVERVIEW:Supervised team of 3, managed inventory for the entire store (1,000+ SKUs) and led the Customer Service team.

Greater Denver Area

OVERVIEW:Managed team of furniture sales associates on the showroom floor.HIGHLIGHTS:☑ Functioned as the primary point of contact for Custom Orders and International Orders, as well as the key customer service point person.

Greater Denver Area

OVERVIEW:As Furniture Sales & Night Manager, performed various sales functions, with an emphasis on positive customer interactions. Gained additional Night Manager responsibilities within 3 months, overseeing night staff, store closing, cash management, and security functions.HIGHLIGHTS:☑ Achieved ranking as Top Seller, receiving sales bonuses each quarter (on track to become a million-dollar annual seller).Prior experience as Art Curator/Director at Sotheby’s, Donaldson Lufkin & Jenrette, Skinner, Inc.Managed estate appraisal processes, events, and business operations.

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Master Of Arts - Ma, History Of European Architecture

Ba, Fine Arts