Ashley Taylor Email & Phone Number

Remote

Needham Heights, Massachusetts, Us

Reston, Virginia, Us

Reston, Virginia, Us

Reston, Virginia, Us

The Client Success team acts as a critical bridge between Triblio’s customers and the rest of our company. Internally, we are versatile customer advocates who help the product and go-to-market teams understand what customers want and develop a cutting edge roadmap to match. Toward our customers, we act as product experts on their teams and unofficial consultants helping to design and execute account-based marketing strategies. These roles demand that Client Success team members be extremely versatile -- ready to speak intelligently about any issue that customers or internal teams bring our way.SKILLS: Strong track record of managing client relationships, Exceptional communication and organization skills, Knowledge/experience of web applications in the sales/marketing toolkit: CRM, marketing automation, web analytics, etc, basic HTML, Familiarity with marketing and/or demand generation in the B2B market. RESPONSIBILITIES: · Own the health of complex Tier 1 client relationships in all respects: onboarding, technical implementation, product utilization, campaign success, contract renewal · Protect company growth by minimizing churn and finding upsell opportunities· Stay well-versed in account-based marketing trends and be able to consult intelligently for my customer base· Deal confidently with the unexpected, but prepare for every interaction so “unexpected” doesn’t happen often· Develop executive relationships that keep Triblio and customers well aligned on goals· Proactively collaborate with product, Sales, and Marketing teams to serve as the voice of the customerINTERNAL PROJECTS: · Implement Salesforce usage for the CSM team· Company liaison with our Salesforce Admin and own and run Salesforce prioritization and implementation roadmap · Develop Salesforce SOP and rollout to the CSM team · Developed and Implemented renewal and QBR processes · Assisted, developed and implemented hiring/ interview, training and onboarding processes

Consulting and partnering with busy professionals to implement their public relations software. While many can agree that a public relations platform is helpful and a necessity, many struggle with the implementation of their strategy. Staying up to date on product enhancements as well as setting up and implementing everything needed in order to have a successful strategy is time consuming. I work with my clients to develop their strategy and then implement that strategy. Services ranging from press release creation, editing and uploading, media list building, traditional media relations outreach, social influencers and pitching. In addition to outreach, I will also setup news monitoring for your brand, competitors and industry news. These services include scrubbing, editing and creating alerts and newsletters for relevant content and creating reports based on important metrics. I also assist with contract negotiations in order to ensure you are receiving the best value for your platform.

Chicago, Illinois, Us

Accomplishments: 2016- Top Majors Account Manager within the Majors Beltsville department; 106% January, 2016- Promoted from Small Business Account Specialist to Majors Account Manager 2015- Presidents Club (Top 10% across the company) 131%; Small Business Account Specialist May, 2015 - Award for Exceptional Contributions to the Team Senior Account Manager, Majors Accounts (January, 2016- October, 2017); 130+ clients; portfolio of $1.5 million After the departure of my manager and mentor within the Small Business department at the end of 2015, I accepted a position on the Majors Accounts team and was promoted in January of 2016. Senior Account Specialist, Small Business Accounts (February, 2015- January, 2016); 200+ clients; portfolio of $1 million Requested by management to rejoin the VocusPR team, now known as Cision. Assist in the transfer of OutMarket clients and VocusPR clients adopt the new Cision brand, help clients upgrade to the new product line and continue to ensure client needs are met with current products and introduce new products as appropriate. In addition to my responsibilities as a Senior Account Executive, as stated during my time with Vocus, and in addition to those responsibilities stated below, my role expanded to include the following duties as listed under, "Senior Account Manager- Responsibilities."

Chicago, Illinois, Us

Accomplishments:Top performer; Hand picked by Senior Management due to consistent high renewal rates to join a select group of Account Executives tasked with managing, renewing and up-selling a large base of customers focused on both PR & Marketing initiatives. (Formerly Vocus Marketing) - OutMarket Was Launched on 9/8/2014 and is a spin off company for the Vocus Marketing Suite product. OutMarket provides marketing automation software and services that deliver quantifiable results. The OutMarket platform integrates email marketing, landing pages, social media outreach and monitoring with press outreach and monitoring, and robust analytics in one easy-to-use cloud-based system that can be used by your entire communications team.Responsibilities:• Consult with clients across multiple industries to utilize OutMarket software to achieve business benchmarks• Fully understand clients business needs, challenges and marketing strategy to best help them utilize the pieces of the marketing suite to maximize ROI• Help clients create interactive marketing messages to reach their audiences through email, landing pages and press releases• Help both new and veteran clients implement their marketing automation strategy • Cross-sell and up-sell through consultative approach to broaden the client’s tool set in order to achieve their business goals• Worked with marketing to create current client sales collateral and messaging to foster usage• Work closely with the new sales team during product demonstrations and offer industry and tool expertise to close new business. • Work directly with the consulting team on client deliverable's in order to ensure client needs are met and manage the relationship

Beltsville, Md, Us

Accomplishments:2013- 113% Renewal Rate October, 2013-Achieved Senior Account Executive role for superseding sales goals in consecutive quarters with successful mentorship, team leadership and training of both new and current employees as contributing factors for promotion Responsibilities:• Work with an array of industries including B2B, non-profit, higher education, agencies and B2C clients while building relationships with end-users through C-Suite • Maintain high on-time renewal rates • Grow existing business through cross-selling and up-selling by recommending the appropriate products and/or services to address business needs• Provide expertise and employ consultative selling to position the entire suite of Vocus products and services to match solutions with business needs• Build strong relationships with existing clients through consistent account review and business development meetings (problem solving, training, new feature roll-out, & setting realistic expectations) • Accurately forecast monthly sales projections.

Seattle, Washington, Us

Responsibilities:• First quarter eligible received recognition for outstanding and top tier sales that superseded personal sales goal as well as department benchmarks • Demonstrates competitive drive and entrepreneurial confidence to succeed in a commission-based environment by building individual sales volume• Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment using strong organizational and follow-through skills• High level of ownership, accountability and initiative in all communications, customer and professional relationships and daily tasks

Us

Worked closely with multiple departments for the planning and implementation of the ACCE Annual Convention. The 2010 Convention was held in Milwaukee, WI. Assisted with the convention implementation for the annual national gathering of chamber leaders. Duties for the convention included supporting all logistic-related activities, including pre-event planning, vendor contacts, meals, transportation, AV, décor, signage which was assigned by the VP, and constant interaction with the other staff members and volunteers assigned to work on the Annual Convention.Assisted with management and execution of the logistical operations for ACCE meetings and educational programming assigned by the Vice President. Duties included: planning, logistics, registration, vendor interaction, accommodations, meeting set up, and post-event evaluation.Helped establish a meeting timeline for all assigned duties and work toward adherence to this schedule.Responsibilities:• Staff support for VP, Education and VP, Communications.• Answer and/or re-direct e-mail coming into web site.• Responsible for organization and upkeep of the department files.• Responsible for keeping track of all department staff schedules, relaying messages and making sure that staff are aware of changes and developments.• Executes strategies for education program wrap-up.• Organizes, tracks, and implements product fulfillment.• Work with Communication staff to ensure that all web content is accurate and to manage updates on website.• Maintains samples database.• Work with staff to coordinate marketing mailings for the educational programs.• Work with Education staff to organize, manage and execute event registration for all programs.• Produce program materials for all educational programs.

Planned and executed events for the Annapolis area.

Greenwood Village, Co, Us

FOH Assistant Manager• Recognized and promoted by management within 1 year, to Assistant Manager for: superlative customer service skills, organization, management potential• Day to day staff management for FOH employees, responsible for initial interviewing, ran end of day reports including labor, inventory, sales, costsCDT Trainer• Participated in the new hire training process, responsible for current employee service evaluations, assisted with corporate eventsServer and Bartender• In the fast-paced and customer centric restaurant business

Bachelor’S Degree, Business Major With A Concentration In Marketing & Minor In International Studies

Bachelor'S Degree In Business Administration, Concentration In Marketing & Minor In International Studies With A Focus On Asia