Ashley Bond Email & Phone Number

• Provide high-quality customer service • Check-in passengers for flights at the ticket counter, assign seats, tag bags/equipment, issue boarding passes and verify passenger identification and travel documents while ensuring the timely and accurate delivery of passenger luggage.• Perform Flight Departure and Arrival procedures by preparing all necessary reports, managing aircraft weight and balance, operating canopies/aircraft doors and boarding/disembarking flights.• Assist those with special needs including those in wheelchairs, unaccompanied minors, visual and hearing impaired passengers.• Direct connecting passengers through the airport.• Maintain commitment to the highest standard of customer service.

Toronto, Ontario, Canada

• Responsible for delivering accurate, appropriate, and courteous customer service• Process ticket orders, subscriptions, refunds, exchanges, etc., over the phone and at the counter for Roy Thomson Hall, Massey Hall, and TD Music Hall• Maintain extensive knowledge of all venues and their upcoming performances• Create, update, and maintain accurate patron information in the ticketing system• Work closely with Toronto Symphony Orchestra to facilitate patron needs and to resolve issues• Resolve inquiries at first point of contact where possible and assist in escalating complex issues that require resolution

Toronto, Ontario, Canada

• Provided a top tier guest experience for up to 1600 patrons per show at the CAA Ed Mirvish Theatre. • Welcomed patrons in a polite and friendly manner. Checked and scanned tickets, distributed programs and directed patrons to their seats. • Informed patrons about the location of the restrooms, refreshments, and exits. • Tended to patrons comfort and assisted with any questions/problems. • Provided special assistance to those with needs such as individual wheelchairs, walkers or other disabilities. • Monitored patron activity during performances to ensure safety and that all theatre rules were complied with. • Ensured the lobby and facilities were neat and organized. • Reviewed and complied with Health and Safety Procedures, Emergency Preparedness, Fire Safety and issues of Accessibility. • Supported other areas of the theater as needed.

Mississauga, Ontario, Canada

• Identified and reviewed Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.• Ensured system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.• Greeted and assisted all high value/high profile customers.• Offered assistance for any special needs.• Monitored connections and proactively initiated re-bookings as required.• Worked closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.• Maintained and updated Concierge library of reference materials and daily logs.• Developed a network of contacts and resources that provided assistance in accommodating the diverse requests of Air Canada's top tier customers.

Toronto, Canada Area

• Managed the day to day operations of the 360 Revolving Restaurant while overseeing hosts/hostesses• Served up to 2000 guests per night, including celebrities, convention attendees and tourists from all walks of life• Supported other areas of the restaurant as requested, such as answering calls, completing financial transactions, handling group contracts for the day and signing out staff on daily depository• Responded to e-mails and answered a high volume of incoming calls while also directly dealing with in-person inquiries from clients and guests regarding service inquiries and reservations• Prepared special requests, third party requests and credit card authorizations for guests dining at the 360 restaurant• Performed administrative duties such as conducting correspondence, printing, filling, faxing and photocopying• Co-ordinated reservations or any related bookings and special requirements while performing other related duties