Ashley Bond Email & Phone Number

• Provide high-quality customer service
• Check-in passengers for flights at the ticket counter, assign seats, tag bags/equipment, issue boarding passes and verify passenger identification and travel documents while ensuring the timely and accurate delivery of.
• Perform Flight Departure and Arrival procedures by preparing all necessary reports, managing aircraft weight and balance, operating canopies/aircraft doors and boarding/disembarking flights.
• Assist those with special needs including those in wheelchairs, unaccompanied minors, visual and hearing impaired passengers.
• Direct connecting passengers through the airport.
• Maintain commitment to the highest standard of customer service.

Toronto, Ontario, Canada

• Responsible for delivering accurate, appropriate, and courteous customer service
• Process ticket orders, subscriptions, refunds, exchanges, etc., over the phone and at the counter for Roy Thomson Hall, Massey Hall, and TD Music Hall
• Maintain extensive knowledge of all venues and their upcoming performances
• Create, update, and maintain accurate patron information in the ticketing system
• Work closely with Toronto Symphony Orchestra to facilitate patron needs and to resolve issues
• Resolve inquiries at first point of contact where possible and assist in escalating complex issues that require resolution

Toronto, Ontario, Canada

• Provided a top tier guest experience for up to 1600 patrons per show at the CAA Ed Mirvish Theatre.
• Welcomed patrons in a polite and friendly manner. Checked and scanned tickets, distributed programs and directed patrons to their seats.
• Informed patrons about the location of the restrooms, refreshments, and exits.
• Tended to patrons comfort and assisted with any questions/problems.
• Provided special assistance to those with needs such as individual wheelchairs, walkers or other disabilities.
• Monitored patron activity during performances to ensure safety and that all theatre rules were complied with.

Mississauga, Ontario, Canada

• Identified and reviewed Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.
• Ensured system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.
• Greeted and assisted all high value/high profile customers.
• Offered assistance for any special needs.
• Monitored connections and proactively initiated re-bookings as required.
• Worked closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.

Toronto, Canada Area

• Managed the day to day operations of the 360 Revolving Restaurant while overseeing hosts/hostesses
• Served up to 2000 guests per night, including celebrities, convention attendees and tourists from all walks of life
• Supported other areas of the restaurant as requested, such as answering calls, completing financial transactions, handling group contracts for the day and signing out staff on daily depository
• Responded to e-mails and answered a high volume of incoming calls while also directly dealing with in-person inquiries from clients and guests regarding service inquiries and reservations
• Prepared special requests, third party requests and credit card authorizations for guests dining at the 360 restaurant
• Performed administrative duties such as conducting correspondence, printing, filling, faxing and photocopying