Ashley Yip Email & Phone Number

London Area, United Kingdom

- Supporting all operations within the stores in Zone 1 London, both front and back of house. - Work closely with the store team to ensure smooth operation, driving sales, maintain KPIs and ensuring high customer service expectations.

Oxford Street, London, United Kingdom

- Consistently exceeded sales targets consecutively for 8 months.- Successfully led my team to rank 13th globally in top sales and achieved the highest sales performance per square meter across all stores worldwide.- Ensured seamless store operations by maintaining high visual standards while meeting sales goals and adhering to company SOPs.- Led and manage a team of 15-20 sale assistants and 2 managers, including trainings, scheduling, and performance management.- Maintained low stock discrepancies through effective data analysis and inventory management.- Provided insightful feedbacks to HQ with actionable recommendations to enhance overall store performance and customer engagement.- Supported new store openings, pop-up events, and contributed to business development initiatives.- Enhanced store performance by optimizing layout, stock management, implementing targeted marketing strategies and campaigns.- Led staff training programs to elevate customer service, ensuring the team consistently met high KPI standards.- Managed all aspects of store security, including staff safety, cash handling, stock, IT, and building security, in line with company policies.- Executed weekly visual merchandising plans, utilizing the team to set up impactful displays and execute in-store marketing campaigns.- Took charge of hiring and interviewing potential candidates, setting clear expectations on company standards and culture.

Soho, London, United Kingdom

Covent Garden, London

Management team (on-floor) in Covent Garden retail store

Hong Kong Sar

Hong Kong Sar

Process and facilitate online orders in Hong Kong and Taiwan.Partnership with Shanghai corporate department.

Hong Kong Sar

- Successfully managed and operated a franchise Taiwanese street food takeaway store, ensuring smooth day-to-day operations.- Collaborated with contractors, landlords, and local authorities to oversee store construction, licensing, and contract negotiations.- Developed and implemented data-driven marketing strategies to fuel business growth and enhance visibility.- Secured partnerships with major delivery platforms such as Deliveroo, Food Panda, Openrice, and Lingduck, expanding customer reach.- Consistently maintained 4.5+ star ratings on Deliveroo and Openrice, demonstrating high customer satisfaction and service quality.- Managed the POS system to ensure seamless transactions and timely system updates.- Designed an optimized menu and store layout, improving operational efficiency and customer experience.- Built and maintained strong relationships with suppliers to ensure the consistent delivery of high-quality food.- Continuously identified and explored new opportunities for business growth and expansion.

Hong Kong Sar

Training, V&P, design training schedules and made arrangements, monitoring performance, support the team to familiar with POS system and procedures in products zone

Hong Kong Sar

Two months program of Retail System Quality Assurance Tester based in Cupertino, CA.Career experience with Retail System QA team in Cupertino to participate in projects on retail system user acceptance testing in multiple aspects.Participated in launching new generation in-store mobile payment device for Apple Retail Store and Apple Pay in Hong Kong market, delivering Apple's business target to drive brand awareness and equity.

Hong Kong Sar

Hong Kong Sar

Hong Kong Sar

Hong Kong Sar

- auto CAD

Hong Kong Sar