Internal transfer

Internal Transfer in Sheraton Harbin Xiangfang Hotel

- Group Internal Transfer-Focus on VIP Guests-SPG Platinum & Gold Preferred guests & Other VIPs;-Check all VIPs rooms to ensure high standard is maintained and coordinate with Housekeeping and Engineering department for any correct corrective action prior VIP arrival; with checking in, escort to room, introducing resort facilities, preferences set up, SPG benefits checking along daily bases;-Amenity Order for Expected Arrivals next day;-Generate and distribute VIP Master Arrival Report for future stays;-Follow up in detail special arrangements: Birthday, Honeymoon, Anniversary, Proposal etc.Coordinate with Sales-Event Team for wedding ceremonies of Chinese-Speaking guests;-Coordinate with SPG Ambassador service regarding questions or requests on behalf of Ambassador to service guests including VIP guests inquiries about hotel information, trip or tour information on and off island;-Personally follow up any issues or complaints from VIPs and other guests;-Key property coordinator with all communication issues between Associates and Chinese Speaking guests;-Property designated translator for all property documents from English to Chinese and Chinese to English.-Associate of the Month; Care for Guests and Care for Business.

-Internal Promotion-Continue the works from last position;-Collect the Starwood-North Area Report for both Sheraton and The Westin from each department to combine and check accuracy for sending off to North Area office every week.

- Internal Promotion - Continue the works from last position;-Prepare and distribute on behalf of Acting General Manager on Monthly GM reports which are submitted to Asian Pacific Starwood presidents;-Prepare materials and attend meetings as translator with external companies eg. Weekly Resort -Sales and Marketing meetings, Ski & Golf Operational meetings and Construction meetings etc;-Together with Director of Revenue Management, attending RDP training and system upgrade, reset up rate code during training on site for Sheraton hotel;-Crossing training and Task Force internally with F&B, Front Desk, Reservation and Service Express departments.

-Assist Hotel Manager for the pre-opening, simulation and full grand opening of two hotels at one time;-Assist departments that report to Hotel Manager including Engineering, Security, Rooms, Revenue and Operational Excellence, IT and other departments with everything needed;-Collect and combine all reports and meeting materials needed for Hotel Manager, GM&DGM;-Manage MOD program;-Attended the SW ETS training and certified;-Fully followed up through the EMCORP group Crisis, Safety and Security audit and translate for auditor during whole process;-Send GM report monthly to SW HQ;-Check GEI score and on line comments, personally follow up with guests for positive outcomes;-Assist to maintain relationship with any 3rd party daily

-Assist General Manager as Translator and Executive Assistant for the full repositioning and reopening of this Ski & Summer Recreation Resort;-Recruited, hired, and trained opening team;-Trained sales team on cold calls and planned office visit, telemarketing and role played all;-Followed up with Chief Engineer regarding Hotel, Ski course, Theater, Gold Driving Range Engineering issues.