• Assists in scheduling new and follow-up appointments for 8 different specialties• Obtains HMO authorizations for follow-up visits for all specialties• Monitor expiration dates for patient medications (i.e.: growth hormone), in order to obtain new authorization to ensure no disruption in patient’s treatment plan• Frequent communication between parents, doctor, and co-workers with updates on medication authorization status• Assist in obtaining authorization for Ophthalmology outpatient clinic in South bay • Previously worked on authorizations and financial clearance for Cardiology clinic• Propose and call in medication refills for patients• Communicate with doctors and their assistants to coordinate their schedule to ensure there are no conflicts • Communicate with medication reps to get samples for doctors and more information for parents• Register and create medical record numbers for new patients as well as request medical records for any new patient appointments• Obtain financial clearance and copay amounts to collect at time of visit• Obtain authorizations for urgent radiology exams and laboratory tests• Maintain and update insurance information for all patient files• Submit first level appeals to insurance for denied medications• Contact physician offices for procedure and medication authorizations as needed• Review claims on hold to get any information updated to get claims paid• Cover for manager when she is not in the office for any questions or concerns

Assisted with scheduling new and follow up patientsRequested medical records from referring doctorsManaged billing for workman’s compensationVerified insurance coverage and copay amounts for commercial PPO, HMO and MedicareRequested authorizations for follow up visitsCommunicated directly with therapists for patient needsAssisted in collecting copays, screen phone calls and sort through correspondenceHelped on switching from paper records to EMR

Assisted with chiropractic billing and scheduling radiology exams