In a nutshell, my passion for providing a top notch customer service to both clients and employees I lead derives from having a strong desire for constant opportunities to learn and excel, it is also accompanied with a must have attitude to perform and be the best in the industry. I’m not just your average CSR, sure I started as average but through my 14 years of hard work and dedication to the Heating & Air industry, I am now very proud to say that I am a confident top performer who is continuously determined to thrive and excel in a predominantly male driven industry. The truth is I train, lead, resolve conflict and expand companies customer databases of clients because this is truly what I love to do.” Air or Heat, I can't be beat!