Ashli Cooper Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

Atlanta, Georgia, Us

CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.I learned everything about the basics of sales development to prepare myself for a sales development position. Check out employer.coursecareers.com to view the complete outline of what I learned.

Madison, Wi, Us

Responsibilities• Enters new loss report information and loss details for all Property and Casualty lines of business.• Demonstrate strong product knowledge and understanding of insurance policies, enabling the ability to provide accurate information and confidently promote relevant service offerings.• Maintained accurate records of customer interactions, ensuring seamless handover of relevant information to the adjuster team for further follow-up.Accomplishments• Achieved a record-high Net Promoter Score (NPS) of 99%, reflecting a high level of customer satisfaction and loyalty, which can lead to increased sales and positive word-of-mouth referrals.• Proactively identified and addressed customer pain points during the claims intake process, resulting in a decrease in customer complaints and a post-call survey satisfactory rating of 98.5%.• Mentored and trained 6 new claims intake representatives, providing guidance on best practices, policies, and effective customer engagement techniques, resulting in their successful onboarding and improved performance.

San Antonio, Texas, Us

Responsibilities• Conducted thorough assessments and investigations of property damage claims to prepare accurate and detailed claim reports, demonstrating strong analytical skills and attention to detail.• Negotiated settlements with claimants and contractors, showcasing the exceptional ability to utilize effective persuasion and negotiation techniques to achieve favorable outcomes through skillful communication and strategic dialogue.• Managed a diverse and extensive portfolio of claims, effectively balancing multiple tasks and consistently meeting deadlines with precision and efficiency.Accomplishments• Closed an average of 18 claims per day, surpassing departmental productivity targets by 20% and demonstrating exceptional efficiency and time management skills.• Increased claim resolution rate through the implementation of streamlined processes and automation tools, resulting in quicker turnaround times and improved customer experience.

Santa Monica, Ca, Us

Responsibilities• Utilized active listening skills to understand customer needs, preferences, and pain points, allowing for personalized recommendations and tailored solutions.• Upsold and cross-sold additional services or subscription packages to existing customers, increasing customer retention and revenue generation.• Maintained up-to-date knowledge of Hulu's products, features, and content offerings, staying informed about the latest updates and developments in the streaming industry.Accomplishments• Received commendations from customers and colleagues for effectively troubleshooting technical issues and providing clear, step-by-step instructions for issue resolution, showcasing strong problem-solving and technical skills.• Consistently achieved high customer feedback scores for communication skills, displaying the ability to clearly and effectively convey complex technical information to customers in a friendly and accessible manner.• Played a pivotal role in the successful onboarding and training of a new hiring group, consisting of approx. 25 members, ensuring a smooth transition and accelerated ramp-up time for new team members.

Education record

Bachelor Of Science - Bs, Human Nutrition