-Welcomes members and address them in a professional manner -Ensures that all protected health information is processed in accordance with regional, national, state and federal regulations -Work closely with internal and external customers/patients to meet their health information management needs as it relates to release of information and or regulations related to protected health information. -Solid knowledge of HIPPA privacy and security issues as it relates to release of information. -Reviews release requests for appropriateness and validates the authorization by photo identification. -Collects loose filing  -Processes same day requests -Corrects errors and incomplete information on forms as necessary -Completes simple forms -Assists members in a professional manner -Change PCP, Center Locations, order ID cards within KMATE and CHATs -Update patients DOB, gender, other demographic information as requested by the member -Preforms referral status look up within Healthconnect -Orients and trains new staff

- Receives, processes, & logs in all radiology requests & calls. - Makes initial appointments, special procedures scheduling & follow-ups according to protocol. - Maintains directory of contacts to request copies of films &/or reports for current patients. - Greets members at reception area; receives co-payments as required, prepares forms & enters information into computer system. - Sends form letters to referring physicians for patient who failed to keep appointments. - Orders & maintains supplies for the department. - Maintains film files & routes films to specific areas; hangs films for radiologist. - Schedules appointments for patients according to established procedures. - Anticipates conflicts in schedules; notifies supervisor when conflicts occur in booking procedures. - Obtains appropriate data to facilitate accurate interpretation of examination being performed.- Assists technologist w/ patients as needed; maintains flow of patients in work area. - View Breast images to see if an addendum needs to be assigned and assign to appropriate Radiologist.- Obtains a close relationship with Senior Leadership and Radiologists.- Run Mammography CND Report and reports back to Senior Leadership and Chief Radiologists. -Release patient information to outside facilities.-Create SOP's- Create Invoices for Law firms pertaining to Images- Investigate Radiology cases that are past the due date for reading.- Obtain a close relation ship with the Mammography leads at each site.- Create Templates

- Welcomes members by addressing members by name and may provide general information or referring to appropriate staff, apologizing for delays in service, and other behaviors as appropriate- Registers patients/members including verifying eligibility; updating demographic information, including race, ethnicity and language preference; identifying FYIs and special features; coordinating appropriate assistance, creating new accounts and coverage’s, and performing other functions in HealthConnect as indicated by business needs- Upon request, verifies that pharmacy orders have been placed in HealthConnect- Upon request, verifies the status of laboratory results. Alerts health care team or member when results are listed as complete- Assists patients/members, when appropriate, w/ explaining specific member benefits and copays/applicable fees, and initiating and completing appropriate forms as needed- Initiates and processes paperwork related to the member visit, as appropriate- Conducts monetary transactions in accordance w/ established policies and guidelines, including receiving funds from patients/members; completing receipts; properly posting transactions; informing patients/members of available payment/Medical Financial Assistance; retrieving, reconciling, and returning the change fund- Facilitates the needs of the members by scheduling appointments at the request of members and providers in accordance w/ established protocol; informing members of appointment date(s); giving appropriate pre-appointment instructions; receiving, screening, and returning telephone calls as directed; taking messages and forwarding calls, as appropriate- Orders and maintains supplies for the reception area- Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff- Performs other related duties, as appropriate

-Maintains Physical Therapy Department in an orderly fashion. Prepares and cleans treatment areas and equipment before and after treatment. Stocks treatment areas with appropriate supplies. Replaces linen bags when filled.-Maintains equipment in proper working order. Reports any unsafe equipment to supervisor. -Orders and maintains supplies for the reception and clinical area.-Greets patients who come into the Physical Therapy. Determines the nature of the patient’s visit and explains relevant procedures. Informs Physical Therapist that patient has arrived for their scheduled appointment.- Assists patients by answering questions or referring the patients to appropriate medical facility staff for assistance.- Escorts patients from the waiting room into the treatment area, and assists in preparation of patients for treatment.-Assists in preparation of treatment procedures. Obtains necessary equipment, prepares hydro collator and ice packs, and prepares set-ups for other physical therapy procedures.-Fills, drains, and cleans whirlpools. Disposes of bio-hazardous bags. Drops off and picks up suture sets at sterile supply.-Assists with receptionist duties. Receives telephone calls, takes messages or forwards calls as appropriate, schedules and cancels patient appointments. Check in and out patients. Return patients calls as directed by the therapist.-Assists with patient education.-Assists with data collection, monthly statistics, and quality assurance indicators, also preforms other related duties as directed.

-Receives phone calls & verifies identity & eligibility of callers.-Understands members' request & schedules appointments for medical treatment.-Puts documentation in the medical record according to established workflow.-Transfers calls to medical advice nurse when indicated.-Provides information about location of medical centers, pre-appointment preparation, & related member benefit information.-Assists members to select a personal provider & pre-enrolls callers as needed.-Makes changes to callers' address, medical center, or other demographic information as needed.-Used K-MATE and Healthconnect to book appointments.-Paged Physicians as needed.